Support Enforcement Manager (Relocate to Cyprus)

Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.

As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player related cases:

• Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s department
• Investigating reports of non-compliant player behaviour and applying fair enforcement measures
• Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures
• Using MySQL to investigate and verify player related compliance cases
• Analysing player behaviour data to identify violation patterns and recurring trends
• Developing a structured response pipeline for handling recurring compliance cases
• Working closely with the Support and Moderation teams to process reported violations

Things we would love to see:

Policy Enforcement & Compliance

• Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities
• Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions
• Familiarity with drafting structured enforcement procedures and documentation
• Independent decision making ability, with confidence in applying judgment on complex or ambiguous cases

Legal & Regulatory Knowledge

• A firm understanding of GDPR and DSA obligations, including data rights management
• Skilled at producing legally sound and compliant communication
• Excellent written communication for producing clear, compliant, and firm responses

Analytical & Technical Skills

• Proficiency with MySQL for data checks and compliance case verification
• Strong case analysis and decision making skills based on evidence
• Ability to analyse behavioural trends and proactively draft enforcement procedures

Collaboration & Leadership

• Experience working across multiple teams, including Support, Moderation, and Legal
• Strong organisational skills for maintaining case logs, and internal enforcement history

Soft Skills

• Ability to adjust tone depending on violation severity and audience
• Adaptability to evolving player behaviour trends and legal frameworks
• Effective conflict resolution skills

Nice to Have

• Awareness of gaming industry dynamics and online community environments
• Knowledge of community management practices and online player dynamics
• Background in risk management, trust & safety, or fraud prevention
• Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience

It would help you to stand out if:

• You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions

What we offer:

• The best team in the world!
• An excellent remuneration package, including a 13th salary
• Full-coverage relocation for you and your family to Cyprus (Limassol)
• A modern and sunny office space close to the sea
• Private health insurance for you and your family members
• A monthly school allowance for your children at pre-school and school-age
• Lunch compensation
• Personal development opportunities paid for by the company: professional and language courses, books, etc
• Bonuses for outstanding results, years worked, getting married, and the birth of a child
• Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties