Job Description
Responsibilities:
- Service Reliability: Monitor and maintain Tencent Cloud's computing related products in North American region to ensure stability and reliability.
- Service Deployment & upgrade: Utilize tools or platforms such as CI/CD, intelligence, and data to improve the overall efficiency of the operations team, drive products deployment, upgrade and architecture optimization in region.
- Troubleshooting: Participate in the troubleshooting of computing products and resolve problems encountered by customers in the region.
- Automation & Monitoring: Develop scripts, tools, and services to monitor, analyze, and enhance service quality and operations.
- Process Improvement & Documentation: Re-engineer and document operational processes to improve service efficiency and delivery.
Requirements:
- Bachelor's degree or higher in Computer Science or a related field.
- Preferred language proficiency in English and Mandarin, with excellent communication skills in both languages.
- Deep understanding of Linux operating systems, including kernel, memory, processes, threads, IPC, and signals, with strong troubleshooting skills.
- Proficiency in standard networking protocols and components such as HTTP, DNS, TCP/IP, ICMP, Subnetting, and Load Balancing.
- Strong understanding of hardware performance and how it impacts system operations.
- Proficiency in at least one scripting language, such as Python or Shell, with a proven track record in automation.
- Ability to take ownership of issues, troubleshoot independently, and find creative solutions or escalate when needed.
Preferred Experience:
- Extensive experience in kernel and KVM fault debugging, and proficiency in virtualization technologies such as KVM/Docker.
- Contributions to open-source projects are a plus.
- Preference for candidates with Tencent Cloud Qualification Certificate or equivalent qualifications.
The base pay range for this position in the state(s) above is $115,800 to $212,300 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.