Application Support Engineer

Application Support Engineer – Microsoft Partner | Remote (UK-based)

Nigel Frank International is working with a leading Microsoft Partner that’s expanding its Application Support function. We’re looking for an experienced Application Support Engineer to join their growing team and play a key role in supporting enterprise clients across the Microsoft ecosystem.

This is a remote role (UK-based) offering a great balance of technical problem-solving, client engagement, and opportunities to develop within the Microsoft Power Platform and Dynamics 365 environment.

The Role

As an Application Support Engineer, you’ll be responsible for providing high-quality technical and functional support to clients - ensuring that queries, incidents, and requests are logged, investigated, and resolved efficiently within agreed SLAs.

You’ll act as a trusted advisor to clients, working closely with internal teams to deliver great service, identify opportunities for improvement, and contribute to the continuous evolution of the support function.

Key Responsibilities:

• Manage and resolve support tickets across a range of Microsoft business applications (Power Platform, Dynamics 365, SharePoint, Azure, and related tools).
• Provide 2nd and 3rd line support, performing root cause analysis and recommending solutions.
• Conduct regular service review meetings with customers to review SLAs, KPIs, and identify trends or recurring issues.
• Collaborate with consultants, developers, and the Service Management team to ensure successful resolution of complex issues.
• Support the onboarding of new customers and help define and refine processes to improve efficiency.
• Mentor and support junior analysts within the team, promoting knowledge sharing and continuous learning.

About You

We’re looking for a proactive, customer-focused professional who enjoys solving problems and building strong client relationships.

Key Skills & Experience:

• 3+ years’ experience in Application Support, ideally in a 2nd or 3rd line role within a Microsoft Partner, consultancy, or MSP environment.
• Strong technical understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Dynamics 365.
• Working knowledge of SharePoint Online, Azure, SQL, and related Microsoft technologies.
• Experience supporting cloud-based and hybrid environments.
• Familiarity with ITIL processes (incident, change, problem management).
• Excellent communication skills — able to explain technical issues clearly and concisely to both technical and non-technical audiences.
• Strong organisational skills, with the ability to manage priorities and meet SLA targets.

Desirable:

• Microsoft certifications (Power Platform, Dynamics 365, or ITIL).
• Experience with Copilot Studio, Azure DevOps, or other supporting technologies.

What’s on Offer

• Remote role with flexible working
• Competitive salary depending on experience
• Ongoing Microsoft training and certification support
• Excellent career progression and professional development opportunities
• Supportive, collaborative culture focused on quality and innovation
• Strong benefits package including private healthcare, enhanced pension, and wellbeing schemes

If you’re an experienced Application Support Engineer with a passion for delivering excellent customer service and working with the latest Microsoft technologies, we’d love to hear from you.

Apply today to join a forward-thinking Microsoft Partner committed to growth, innovation, and employee development.