Senior Content Design Consultant

About The Role

Hippo is recruiting for senior consultants in content design.

As a senior consultant, you’ll come to Hippo as an expert in content design and working in multidisciplinary teams.

You’ll also be a leader of people and teams and advocate for user-centred design approaches with our diverse range of clients.

Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.

Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing for progression in the role.

As a Senior Content Design Consultant, You’ll:

• already be an expert in content design
• help clients explore and solve problems with user-centred design
• champion inclusive approaches and styles within content design
• establish and manage relationships with clients and stakeholders
• be comfortable working in rapid sprint cycles
• run workshops with your team and stakeholders
• participate in Hippo communities of practice, including attending content crits and writing blog posts
• support Hippo in recruitment, events, blog-writing and winning new business
• promote Hippo values
• be a strong communicator
• have a positive “can do” attitude
  
  

About The Candidate:

• design end-to-end service and static web content, meeting user needs
• write accurately using and contributing to style guides
• proactively design accessible, inclusive content and articulate how content decisions relate to WCAG
• use insights from user research and metrics to shape end-to-end service content strategy
• make complicated information easy to understand
• work and pair-write with subject matter experts
• create and iterate prototypes
• use design software such as Miro, Figma, Sketch or the GOV.UK prototyping kit
• work with and contribute to design patterns and content patterns
• actively contribute to a community of practice
• proactively share your work and encourage colleagues to do the same - through a peer review or sub-editing process, group content crits, community meet-ups or show and tells
• understand the user research process - how to contribute to discussion guides, research reports, and take notes in research sessions
• use and configure a content management system
• understand SEO and how it relates to content design
  
  

It'd be great if you can also:

• develop and implement new content strategies for a business area or organisation
• understand information architecture techniques and principles
• use content audits to implement a content maintenance plan
• produce technical content where appropriate
  
  

Agile and multidisciplinary team experience

You'll Need:

• experience of Agile ways of working through the project lifecycle (Discovery, Alpha, Beta, Live)
• experience of working with user researchers, UX or interaction designers and other members of a multidisciplinary team (for example, product owner, delivery manager, developers, business analysts)
  
  

It'd be great if you can also:

• identify the best Agile processes for projects and measuring the success of outcomes
  
  

Consultancy and business experience

You'll Need To:

• manage tricky conversations when people don't understand the value of Agile user-centred design
• be experienced and confident at explaining design decisions to people
• have the ability to line manage, coach or mentor people
  
  

It'd be great if you can also:

• write and contribute to bids and business documents
• pitch new ideas and proposals to colleagues and clients
  
  

Industry experience

You'll Need:

• extensive demonstrable experience as a content designer in the public sector
• an excellent working knowledge of the Government Digital Service (GDS) Digital Standard and Central Digital and Data Office (CDDO) assessments
  
  

It'd be great if you also had:

• experience of working as a content designer for private sector companies
  
  

About The Company

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• private health cover
• private dental cover
• additional company pension contributions
• additional holidays (up to an extra 2 days)
• wellbeing contribution
• charity contributions
• tree planting
  

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture.

We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly

Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo.

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.