Level 2 IT Support Specialist

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Interested in joining us? Take a look at this opportunity 👇

We are looking for a Level 2 IT Support Specialist to join a project for a major German automotive client. The role involves supporting internal applications and business-critical processes, with a strong focus on API troubleshooting, log analysis, and incident management.

🔧 Main Responsibilities

• Handle incoming incidents and service requests using ServiceNow, including proper triage, resolution, and dispatching to the appropriate team.
• Perform in-depth troubleshooting, analyzing application behavior across multiple layers (front-end, back-end, APIs).
• Review application and system logs using Datadog or similar tools to identify root causes and patterns.
• Test and debug REST APIs using Postman, including library calls and service interactions.
• Work on internal tools related to retail and purchase processes across different markets.
• Document all resolutions clearly in ServiceNow and contribute to internal knowledge sharing.
• Participate in a ticket dispatching rotation within the team, ensuring SLA adherence.
• Bring added value to every ticket — clear documentation, proactive follow-up, and recommendations when possible.

🧠 What We’re Looking For

• 2+ years of experience in IT support, functional support, or application support roles.
• Solid understanding of API-based systems, with hands-on experience using Postman.
• Strong troubleshooting mindset and analytical thinking.
• Experience reading and interpreting logs in tools like Datadog (or similar).
• Previous use of ServiceNow or equivalent ticketing systems.
• Excellent communication skills — ability to write clear documentation and collaborate with cross-functional teams.
• Proactive, curious, and adaptable — someone who takes ownership and learns quickly in dynamic environments.
• Experience in retail or e-commerce support environments is a strong plus.

💼 Job Details

• Work Location: 100% Remote
• Working Hours: Monday to Thursday 8.5 hs., Friday 6 hs. Starting in October: extended team rotation covering 07:00–20:00
• Languages Required: English: Fluent. Spanish: Fluent

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The employee will adhere to information security policies:

-Will have access to confidential information related to Capitole and the project they are working on.

-Must comply with the security policies and internal policies of the company and the client.

-Must sign an NDA.