Provide technical assistance and support for hardware and software issues. Troubleshoot technical issues and resolve problems promptly. Maintain and update IT knowledge base and process documentation.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About the Opportunity:
The organization is dedicated to treating mental health as an integral part of overall well-being by providing evidence-based and compassionate care. The opportunity is for an IT Support Specialist to join the IT Service Desk, supporting the team through technical assistance, troubleshooting, and maintaining IT documentation to ensure a secure and efficient technology environment.
Responsibilities:
• Provide technical assistance and support for hardware and software issues.
• Troubleshoot technical issues and resolve problems promptly.
• Maintain and update IT knowledge base and process documentation.
• Collaborate with various teams to ensure a secure and reliable tech environment.
• Manage workload using a Service Desk ticketing platform.
Requirements:
• 2+ years of professional experience in Help Desk, Service Desk, or IT Support roles in an enterprise IT environment.
• Experience supporting Apple macOS.
• Ability to create and maintain process documentation for teams and customers.
• Basic understanding of security best practices, including access control and data protection.
• Experience managing workload via a Service Desk ticketing platform.
• Preferred: Experience with Atlassian applications (Jira Service Management and Confluence), Slack and Google Workspace administration, managing users and groups in Okta, and an Associate or Bachelor Degree in IT, Computer Science, or related field (or equivalent experience).
Benefits & Perks:
• 100% remote work environment for work-life balance (must be based in United States, not hiring in Hawaii)
• Full transparency of pay ranges across the United States
• Comprehensive health benefits including medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies, including 2 company-wide shutdown weeks each year
• Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) for mental and physical health support
• New hire home office stipend
• Quarterly department stipend for team-building or in-person gatherings
• Wellness events and lunch & learns
• Community and employee resource groups for identity and lived experience support
Note:
“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”