Onboarding Manager

Job Summary

The Onboarding Manager is responsible for overseeing and managing the onboarding process for new employees across the organization. This role focuses specifically on non-clinical, corporate, and business office onboarding, managing a high variance in both volume and area. This role ensures that onboarding programs are efficient, engaging, and aligned with organizational objectives and compliance standards. The Manager, Onboarding collaborates with recruitment, hiring managers, HR teams, and other stakeholders to create a seamless onboarding experience that fosters employee engagement, accelerates productivity, and reinforces the organization's values and culture.

As an Onboarding Manager at Community Health Systems (CHS) - Shared Business Operations (SBO), you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision insurances, 401k (with match), and a variety of other elective options.

Essential Functions

• Designs, implements, and manages the organization's onboarding strategy to ensure a consistent and engaging experience for new hires.
• Partners with recruitment and HR teams to streamline onboarding workflows, ensuring alignment with recruitment goals and organizational needs.
• Develops and maintains onboarding materials, including orientation programs, welcome guides, and training content, to provide new hires with the tools and knowledge needed for success.
• Collaborates with hiring managers to tailor onboarding programs to specific roles, departments, or locations, ensuring relevance and effectiveness.
• Must be flexible and able to work consultatively with leaders in both a standardized and non-standardized environment.
• Ensures compliance with all legal, regulatory, and organizational requirements during the onboarding process, including new hire documentation and background checks.
• Collects feedback from new hires and stakeholders to assess onboarding effectiveness and identify areas for improvement.
• Tracks and reports key metrics related to onboarding, such as time-to-productivity, retention rates, and new hire satisfaction scores.
• Manages vendor relationships related to onboarding systems, tools, or services, ensuring optimal performance and cost- effectiveness.
• Provides training and support to HR and recruitment teams on onboarding best practices, tools, and processes.
• Leads or participates in cross-functional initiatives to enhance the overall employee experience, including pre-boarding and continuous engagement programs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
• This is a fully remote opportunity.
  
  

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, related field required OR
• A combination of education and HR experience may be considered in lieu of a degree
• 5-7 years of experience in onboarding, recruitment, or HR required
• 1-3 years in a leadership or management role preferred
  
  

Knowledge, Skills And Abilities

• Strong understanding of onboarding processes, HR best practices, and employment regulations.
• Preference for candidates who lean toward regulatory and technical detail.
• Exceptional communication and interpersonal skills to build relationships with stakeholders at all levels.
• Must be a professional, consultative communicator who can handle complexity.
• Proficiency in HRIS systems and onboarding platforms; experience with Applicant Tracking Systems (ATS) is a plus. Analytical mindset with the ability to track, measure, and report on program performance and ROI.
• Requires a strong eye for details in order to identify red flags and process anomalies.
• Ability to handle multiple priorities in a fast-paced environment while maintaining attention to detail.
• Must be highly flexible and comfortable working in the "gray" areas of HR policy.
• Strong problem-solving skills and a proactive approach to identifying and resolving challenges.
  
  

Licenses and Certifications

• PHR or SHRM-CP preferred
  
  

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Shared Business Operation (SBO) is the centralized engine supporting essential functions across CHS. We modernize operational support for our facilities using advanced business applications and processes. Many fully remote positions available. Join us to modernize operational support for healthcare.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.