IT Support Technician

Overview

Selution, in partnership with Cordis, specializes in the development of ground-breaking technology and commercialization of advanced drug device combination products for the treatment of coronary and peripheral artery disease. Our mission is to revolutionize healthcare by creating next-generation solutions that address unmet and critical medical needs.

Responsibilities

As an IT Support Technician, your responsibilities include:

• Provide technical support and troubleshooting for hardware/software (Windows, Microsoft Office Suite, enterprise apps)
• Manage and resolve support tickets (e.g., ServiceNow), ensuring timely resolution and documentation
• Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads
• Perform routine maintenance, updates, and patches for OS and applications
• Educate end-users on best practices and provide technical guidance
• Collaborate with IT team to escalate/resolve complex issues
• Maintain accurate IT equipment inventory and asset tracking
• Stay updated on technological trends and recommend process improvements
  
  
  

Qualifications

Required Qualifications

• Intermediate to advanced understanding of Windows OS and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with ticketing systems (e.g., ServiceNow)
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication; customer-focused attitude
• Ability to work independently and prioritize in a fast-paced environment
• Proficiency in basic networking (Wi-Fi setup, troubleshooting connectivity)
• Familiarity with mobile device management (MDM) platforms (e.g., Intune)
  
  
  

Education & Experience

• High school diploma or equivalent (required)
• Minimum of 2 years of IT or related experience
• Associate’s degree in IT, Computer Science, or related field preferred (or equivalent technical certifications)
• Certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar) are a plus
  
  
  

Working Conditions

• Onsite support in office environment, occasional remote troubleshooting
• Physical ability to lift/carry IT equipment (up to 25 lbs.)
  
  
  

Pay / Compensation

The expected pre-tax pay rate for this position is $21.15 – $26.44 per hour. Actual pay may fluctuate outside of the listed range depending on skills, education, experience, job-related knowledge and location.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Preferred Qualifications

Cordis is proud to be an equal opportunity employer and is committed to providing equal opportunity for all teammates and applicants. At Cordis, our teammates all bring different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our teammate’s points of view are key to our success, and we believe inclusion is everyone's responsibility. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.