Enterprise Customer Trainer (SaaS) - Real Estate Data Analytics

Join a Top-Rated Tech Company in Big Data!

Smart Apartment Data, a five-star employee-rated company and Best & Brightest Companies to Work For winner, is on the cutting edge of Big Data in real estate. For 20+ years, we've been the go-to data analytics platform for U.S. housing professionals—empowering brokers, investors, and analysts with real-time market intelligence.

Meet our hiring team in this short video: https://vimeo.com/1057933773/3260b5ba8b

About The Role

We are looking for a highly polished Enterprise Customer Trainer who can deliver clear, confident, and structured product training to enterprise clients. You will lead engaging Zoom sessions, guide customers through product features, answer questions with clarity, and help clients feel supported every step of the way.

This is not a basic customer service role — this is a client-facing SaaS trainer position that requires outstanding communication skills, software fluency, and the ability to teach complex concepts with ease.

What You'll Do

• Lead live product trainings via Zoom (1:1 + group)
• Walk clients through dashboards, reports, and workflow features
• Support onboarding for new enterprise accounts
• Create simple training guides, SOPs, and short screen-recordings
• Troubleshoot user confusion and explain steps clearly
  
  

Requirements

Who Thrives in This Role

Candidates tend to be successful if they have:

• 1-5 years of professional experience, ideally in SaaS onboarding, Customer Success, software training, implementation, or Tier 2+ support
• 1+ year delivering live training or client walkthroughs
• Strong ability to teach software step-by-step
• Experience with dashboards, reports, or CRM/ATS-style tools
• Excellent spoken and written English
• Professional remote setup (quiet space + good mic/cam)
  
  

Nice-to-Have

• SaaS Customer Success or Enablement experience
• Real estate / PropTech background
• Basic instructional design or LMS experience
  
  

Benefits

Why You'll Love Working With Us

• 100% remote
• $2000-$2500/month
• Stable long-term opportunity with career growth
• Supportive team and strong work-life balance
• Help shape customer training processes and content
• Collaborative and creative work environment
  
  

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