Senior Desktop Support Technician - Milwaukee, WI (Onsite/Hybrid)
Visa Sponsorship
AI Summary
IO Datasphere, Inc. seeks an expert Desktop Support Technician for an onsite/hybrid role in Milwaukee, WI. This position involves providing advanced technical assistance for end-user hardware and applications, including escalated support issues. The role requires extensive experience with Windows OS, desktop applications, MFDs, and mobile devices. This is a 1-year contract with potential for hybrid work (2 remote days/week) and on-call responsibilities.
Key Highlights
Provides expert level technical assistance for end-user hardware and applications.
Receives escalated support issues from an internal Service Desk.
Requires extensive knowledge of Windows desktop OS, desktop applications, MFDs, and mobile devices.
Must be a CURRENT WI resident; no relocation allowed.
Position is onsite with future ability to be hybrid (max 2 remote days/week).
On-call/standby hours will be required, potentially exceeding 40 hours/week.
1-year contract role.
Technical Skills Required
Benefits & Perks
Hybrid work option (future)
Maximum of 2 remote days per week
On call/stand by hours required
Rate depends on experience
Accepts H1b, TN, and other valid work visas (excluding OPT/CPT)
W2 employees only
Job Description
IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.
Our client is looking for a Desktop Support to provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
Knowledge, Skills and Abilities Required:
- Independently perform a variety of desktop support related tasks
- Experience in customer service concepts, practices and procedures related to desktop support
- Extensive knowledge with desktop technology
Location: Milwaukee, WI
Contract: 1 year
Skills Required:
- 5+ years - End-user Technical support of Windows environments
- 5+ years - Technical support of Windows 10 or Windows 11
- 5+ years - Installation and support of Microsoft Office Suite
- 5+ years - Extensive knowledge with desktop technology
- 5 years - Deployment and technical support of x86/x64 computers
- 5 years - Desktop Software installation, support, and troubleshooting
- 2 years - Desktop Software installation, support, and troubleshooting
- 2 years - Use of the Microsoft Remote Server Administration Tools
- 1 year - Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates
- 1 year - Support of iOS or Android mobile devices with an enterprise Mobile device management solution
- 1 year - Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product
- 1 year - Experience in technical writing and documentation
- Rate depends on experience
- Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
- Companies submitting candidates should only submit direct W2 employees for this position.