Senior IT Manager

About Our Client

Our client is a rapidly growing, venture-backed Health-Tech company. Its mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since its inception, this organization has a solution that is resonating with clients all across the country.

The organization prides itself on its mission-driven and collaborative culture that inspires its employees to do their best work. It believes that the U.S healthcare system is in need of transformation, and its team comes to work each day dedicated to making that change a reality. At its core, the organization is guided by its company values:

• Integrity: Its purpose guides its actions and gives it confidence in the path ahead. With unwavering honesty and dependability, it embraces the pressure of challenging the old and exemplifies ethical leadership to create the new.

• Courage: It faces continuous challenges with grit and resilience. It embraces the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. It boldly challenges the status quo to keep moving forward—always.

• Together: The success of the organization reflects the strength of its partnerships and the commitment of its team. Its shared values bind it together and make it one. When one falls, all fall; when one rises, all rise.

About The Role

Our client is seeking a hands-on and strategic IT Manager to lead its modern corporate technology function. Reporting to the Vice President of IT, InfoSec, GRC, and Cloud Security, this is a critical leadership role responsible for scaling IT operations, championing a secure and compliant environment, and mentoring a high-performing team.

This individual will be responsible for a distributed team of 6 across multiple offices and time zones, driving efficiency through robust processes, excellent service management, and a culture of automation. This role is perfect for a leader who thrives in a cloud-first, automation-heavy organization and is an expert in building up people, processes, and technology into systems that are both secure and user-friendly.

Key Responsibilities

• Lead & Mentor: Manage a distributed team of 6 IT professionals, fostering their growth, managing performance, and building a culture of collaboration and excellence.

• Own IT Operations: Oversee the IT Service Management (ITSM) function, ensuring the delivery of high-quality support, defining and reporting on SLAs/SLOs, and continuously improving the employee experience.

• Drive Compliance: Collaborate closely with Compliance and GRC teams to own IT's role in compliance programs, managing controls, gathering evidence, and interfacing with auditors for HIPAA and SOC2.

• Financial & Vendor Management: Manage the IT budget, oversee procurement, and lead vendor management activities, including contract negotiations and relationship management.

• Manage Assets: Direct the full lifecycle of corporate IT assets, from procurement and deployment to maintenance and disposal.

• Engineer & Document Processes: Design, implement, and document scalable IT processes. Build and maintain a robust knowledge management library to empower both the team and employees.

• Champion Modern Operations: Integrate GitOps and ChatOps methodologies into team workflows, complementing and enhancing the automation-first engineering culture.

Required Qualifications

• Leadership Experience: 5+ years of experience in an IT leadership role with direct people management responsibility.

• Industry & Compliance: Proven experience in a regulated industry (e.g., healthtech, fintech) with deep, hands-on knowledge of HIPAA and SOC2 compliance frameworks.

• Strategic Experience: Demonstrated experience managing IT budgets, assets, and vendor negotiations.

• Modern Stack Experience: Demonstrated expertise managing a cloud-first, heterogeneous IT environment that is not dependent on Microsoft Active Directory as the primary identity source.

• Identity: Deep experience with cloud-native Identity Providers (IdP) to manage the full identity lifecycle, access control, and application provisioning.

• Endpoints: Expertise in managing and securing mixed-OS endpoint fleets (macOS and Windows) using modern, API-driven MDM/RMM platforms.

• Collaboration: Experience administering and securing major cloud-based collaboration suites.

• Networking: Strong understanding of Zero Trust network architecture concepts (e.g., secure web gateways, client-based private access).

• Process: A passion for process design and engineering, with a focus on building scalable, repeatable, auditable systems.

Preferred Qualifications

• Significant experience in IT and systems engineering management with healthtech companies.
• Practical experience integrating IT operations with CI/CD pipelines (GitOps).
• Experience with open-source and declarative endpoint management tools.

Additional Information

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”