Lead a team of Customer Success Managers to ensure customers achieve measurable value. Oversee daily operations, renewal and expansion opportunities, and customer escalations. Partner with cross-functional teams to align on customer needs and outcomes.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About the Opportunity:
The organization provides HR compliance training solutions designed for a mobile-first generation, aiming to build safer, more positive, and inclusive workplaces. The Customer Success Manager Lead oversees a team of Customer Success Managers, ensuring customers achieve measurable value, managing daily operations, and refining customer success processes as the team scales.
Responsibilities:
• Lead and manage daily operations of a Customer Success team of 5–6 CSMs.
• Coach and develop team members on customer success, renewal mechanics, and account management.
• Oversee renewal and expansion opportunities, supporting growth and minimizing churn.
• Manage customer escalations, ensuring quick resolution and positive outcomes.
• Maintain forecasting accuracy and visibility into renewal pipelines and risks.
• Ensure process adoption, operational consistency, and data hygiene within the CRM.
• Partner cross-functionally with Sales, Product, and Marketing to align on customer needs and outcomes.
Requirements:
• Experience managing and developing high-performing teams.
• Skilled in renewal and expansion strategy, with knowledge of customer lifecycle management.
• Strong coaching ability, with a focus on actionable feedback.
• Highly organized, disciplined in forecasting and CRM hygiene (HubSpot experience preferred).
• Experience refining processes and adapting to evolving customer success models.
• Comfortable in fast-paced, high-volume environments with pooled or one-to-many customer motions.
• Experience in SaaS customer success, managing similar-sized teams, overseeing renewals, and CRM-based forecasting.
Compensation:
• $108,000 to $147,000
Benefits & Perks:
• Flexible, fully remote environment
• 4 weeks PTO
• Employer-sponsored health insurances
• 401(k) with company matching
• Professional development reimbursements
• Quarterly remote work stipend
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.