Founding Technical Customer Success Manager (AI/Developer Tools)
Relocation
AI Summary
Join a fast-growing AI startup as their first Customer Success Manager, focusing on technical enablement for developers and AI leaders. You will own customer relationships, troubleshoot technical issues, and contribute to building the post-sales function. This onsite role in San Francisco offers a unique opportunity to be a founding member of a mission-driven team.
Key Highlights
First Customer Success Manager and founding member of the post-sales team.
Work directly with engineering and AI leaders on advanced simulation and developer tools.
Own customer relationships end-to-end, from onboarding to ensuring value realization.
Technical Skills Required
Benefits & Perks
$120,000–$160,000 base salary
Equity
Onsite work in San Francisco, CA
Relocation support available
Job Description
Customer Success Manager (Technical)
Location: San Francisco, CA
Work Model: Onsite, full-time
Industry: AI / Developer Tools
Compensation: $120,000–$160,000 base salary + equity
About The Company
Our partner is a fast-growing AI startup building advanced simulation and developer-focused infrastructure tools. The company recently surpassed $1M ARR with strong month-over-month growth and supports more than 80 organizations ranging from high-growth startups to large enterprises. Backed by top-tier investors, the team is small, highly technical, and deeply mission-driven.
The Opportunity
This is a rare chance to join as the first Customer Success Manager and become a founding member of our partner’s post-sales organization. You’ll work directly with engineering and AI leaders across a wide range of customers, helping them get the most value out of a deeply technical product surface area involving APIs, simulations, and LLM-based systems.
The ideal candidate has strong technical intuition, enjoys working closely with developer users, and thrives in fast-moving startup environments. You’ll own the customer relationship end-to-end—monitoring usage, unblocking technical issues, and ensuring a seamless experience from onboarding onward.
Responsibilities
- Become deeply knowledgeable about the product, APIs, and technical workflows.
- Serve as the main point of contact for customers, including developers, engineering managers, and AI leaders.
- Monitor customer usage patterns and proactively identify issues or areas for improvement.
- Troubleshoot technical questions and guide customers through implementation.
- Partner with internal engineering teams to relay customer feedback and enhance the product.
- Maintain fast, thoughtful communication with customers to ensure strong long-term relationships.
- Help shape the foundation of the Customer Success function, including processes and best practices.
- 1–2+ years in Customer Success, Solutions Engineering, or a technical customer-facing role.
- Strong understanding of APIs, AI/LLMs, and modern developer workflows.
- Ability to communicate clearly and effectively with engineering stakeholders.
- Experience in developer tools, infrastructure, or technical SaaS environments preferred.
- Demonstrated ability to quickly understand and explain technical concepts.
- Comfortable working in a high-ownership, fast-paced startup environment.
- Willingness to work onsite daily in San Francisco (relocation support available).