AI Summary
Provide onsite technical support for corporate office staff and retail store teams. Troubleshoot hardware, software, and network issues. Support SAP and POS systems.
Key Highlights
Provide daily IT support to office employees and retail store associates
Troubleshoot desktops, laptops, mobile devices, printers, phones, and POS terminals
Support SAP access, user issues, printing, and basic troubleshooting
Technical Skills Required
Benefits & Perks
6-month contract
Onsite work in Los Angeles, CA
Bilingual support in Korean & English
Job Description
Job Title: IT Tech Specialist
Location: Los Angeles, CA 90020
Type: 1 Contractor - Onsite
Duration: 6 months
Skills: SAP, Windows OS, MacOS, Applie iOS, Microsfot 365, Support Tickets
Bilingual Korean/English IT Tech Specialist to provide onsite hands-on technical support for both corporate office staff and retail store teams. The Specialist will troubleshoot hardware, software, network issues, support SAP and POS systems, configure new devices, manage IT assets, and ensure smooth day-to-day technology operations.
This role requires strong communication, excellent customer service skills, and the ability to diagnose and resolve issues quickly in a mixed office/retail environment.
Key Responsibilities
- Provide daily IT support to office employees and retail store associates.
- Troubleshoot desktops, laptops, mobile devices, printers, phones, and POS terminals.
- Set up and configure new equipment (PCs, monitors, scanners, POS registers).
- Install and maintain software, OS upgrades, and security patches.
- Support SAP access, user issues, printing, and basic troubleshooting.
- Diagnose and resolve POS hardware issues (receipt printers, scanners, payment terminals).
- Ensure network connectivity (wired & wireless) stability.
- Maintain IT asset inventory and documentation.
- Support onboarding/offboarding tasks for accounts, access, and hardware.
- Work with support tickets, escalating as needed.
- Coordinate with external vendors for repairs and maintenance.
- Provide bilingual support in Korean & English.
- Bilingual Korean/English - Required
- 2+ years IT support experience (office or retail environment preferred)
- Bachelor's degree in Computer Science or related field preferred
- Experience with:
- Windows OS, macOS, iOS
- Microsoft 365
- Basic networking (wired/wireless)
- Remote support tools & ticketing systems
- SAP & POS troubleshooting experience (preferred, not required)
- Ability to lift/move equipment (up to 50 lbs)
- Strong communication & customer service skills
- CompTIA A+, Network+, or other certifications a plus
Full Name:
Degree Major with University and Completion Year:
- Bachelor's degree in Computer Science or related field completed? (Yes/No - specify)
- If no degree: Equivalent IT experience? (Yes/No - specify)
Total IT Support Experience (years):
Experience supporting both office & retail environments? (Yes/No - specify years)
Hands-on experience with:
- Windows OS? (Yes/No - specify)
- macOS? (Yes/No)
- Apple iOS? (Yes/No)
- Microsoft 365? (Yes/No)
- Basic networking (wired/wireless)? (Yes/No)
Experience with POS troubleshooting (printers, scanners, payment terminals)? (Yes/No)
Experience using remote support tools & ticketing systems? (Yes/No - specify tools)
Able to lift/move equipment up to 50 lbs? (Yes/No)
Onsite availability at both office & retail store? (Yes/No)
Certifications:
- CompTIA A+? (Yes/No)
- Network+? (Yes/No)
- Other IT certifications (specify):
Motivation / Reason for interest in this position:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, Zip Code):
Notice Period (in weeks):
Current Work Authorization Status (US Citizen, Green Card, H1B, etc.):
Expected Hourly Rate on W2:
Are you willing to work onsite in Los Angeles, CA? (Yes/No)
If non-local, are you willing to relocate on your own expenses? (Yes/No)