AI Summary
Ensure the stability, usability, and security of the ServiceNow platform. Provide support for incidents and requests. Maintain effective IT service management and customer satisfaction.
Key Highlights
Assure platform availability, security, and stability
Provide support for incidents and requests related to the ServiceNow application
Contribute to ServiceNow software releases
Execute common configuration and maintenance tasks
Manage and resolve incidents and requests submitted by users
Perform routine maintenance including performance monitoring and error identification
Maintain ServiceNow instances for availability, consistency, and security
Apply patches, upgrades, and changes in a structured manner
Manage the creation of update sets and migration
Support instance cloning
Create and maintain platform documentation
Support testing activities
Participate in SCRUM events
Provide technical advice to the Product Owner
Technical Skills Required
Benefits & Perks
Fully remote work
Self-driven work environment
Strong communication and collaboration skills
Job Description
Information about the project:
Industry: IT
Rate: to be agreed
Location: Fully remote
Project language: Polish, English
Summary: The primary role of the ServiceNow Administrator is to ensure the stability, usability, and security of the ServiceNow platform while providing support for incidents and requests. This role is vital for maintaining effective IT service management and customer satisfaction.
Main Responsibilities:
- Assuring platform availability, security, and stability.
- Providing support for incidents and requests related to the ServiceNow application.
- Contributing to ServiceNow software releases.
- Executing common configuration and maintenance tasks.
- Managing and resolving incidents and requests submitted by users.
- Performing routine maintenance including performance monitoring and error identification.
- Maintaining ServiceNow instances for availability, consistency, and security.
- Applying patches, upgrades, and changes in a structured manner.
- Managing the creation of update sets and migration.
- Supporting instance cloning.
- Creating and maintaining platform documentation.
- Supporting testing activities.
- Actively participating in SCRUM events (e.g., stand-up meetings, planning sessions).
- Providing technical advice to the Product Owner regarding business requirements.
- Minimum three years of experience in ServiceNow as a consultant, administrator, or developer.
- Practical knowledge of ITSM and CSM functionalities within ServiceNow.
- General knowledge of ServiceNow integration techniques (REST, SOAP, MID Server) and third-party tools (LDAP, SSO).
- Fluency in English (written and spoken).
- Self-driven with a focus on improvement and customer satisfaction.
- Strong communication and collaboration skills.
- ServiceNow Certified System Administrator certification.
- Proficiency in JavaScript and basic web technologies (HTML/CSS).
- Exposure to automation or AI-related platform features.