Lead the strategy, implementation, and support of enterprise and smaller business applications. Build and manage a high-performing team. Ensure seamless application support and governance.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Required Skills & Experience
• 10+ years of relevant experience in enterprise application support.
• Proven experience building and leading teams from scratch, including hiring and resource planning.
• Strong technical background; ability to understand and communicate with developers and product owners.
• Hands-on experience with ServiceNow and other enterprise applications.
• Familiarity with DocuSign, Asana, Cofax Tungsten, SharePoint, and SaaS platforms.
• Ability to define and implement SLAs, KPIs, and governance processes.
• Skilled in application support, configuration, and development.
• Experience acting as an escalation point for tickets, bridging support and development teams.
• Strong project management skills and ability to manage multiple priorities.
Excellent communication and leadership skills; able to talk IT language and business language.
Nice to Have Skills & Experience
Insurance industry experience
Familiarity with the SDLC
Job Description
An employer in the insurance industry is looking for an Enterprise Applications Manager to join the fully remote team. This person will lead the strategy, implementation, and support of enterprise and smaller business applications across the organization. This role is responsible for building and managing a high-performing team from the ground up, defining SLAs and KPIs, and ensuring seamless application support and governance. The ideal candidate is a strong leader with a technical background who can bridge the gap between business needs and IT, acting as an escalation point for complex issues while fostering collaboration between support teams, developers, and product owners. This individual will oversee configuration, development, and integration of applications such as DocuSign, ServiceNow, Kofax Tungsten, Asana, SharePoint, and other SaaS platforms, ensuring they align with business goals. In addition to managing day-to-day operations, the Enterprise Applications Manager will drive process improvements, implement best practices, and maintain strong vendor and stakeholder relationships. This position requires someone who has built and scaled teams before, understands how to prioritize resources, and can communicate effectively in IT language while maintaining a customer-centric approach. The role involves managing application rollouts, upgrades, troubleshooting, and governance, as well as providing project management support for multiple initiatives. The successful candidate will combine leadership skills with hands-on technical expertise to ensure enterprise applications deliver maximum value to the business.