AI Summary
PerkinElmer is seeking an IT Support Specialist for their China operations. This role involves end-to-end IT support, including EUC, system, and network issues, with a focus on business continuity and executive support. The position requires strong troubleshooting, ServiceNow proficiency, and asset lifecycle management skills. Ideal candidates will have 5+ years of experience and excellent customer service abilities in a corporate environment.
Key Highlights
Responsible for IT support and services across China, resolving EUC, system, and network issues.
Provide Smart Hands support for global IT towers and manage the entire EUC asset lifecycle.
Deliver white-glove IT support for the Executive Leadership Team and ensure IT asset security compliance.
Technical Skills Required
Benefits & Perks
Job Description
Responsibilities:
- Responsible for operation and maintenance of IT support & services across China — resolving EUC, system, and network-related issues in alignment with business continuity needs.
- Provide Smart Hands support for all global IT towers (Network, Server, Security, Collaboration, etc.) as required to complete onsite physical interventions.
- Install, configure, maintain & troubleshoot EUC devices including laptops, desktops, mobile devices, printers, and collaboration equipment across China.
- Own end-to-end ticket management using ServiceNow — including remote diagnosis, communication, documentation, vendor/MSP coordination where required, and final closure accountability.
- Manage the entire EUC asset lifecycle across China: allocation, deallocation, dispatch, retrieval, relocation, data sanitization, compliance reporting, and provide accurate inputs to the IT Asset Management team ensuring audit-grade accuracy.
- Support end-user onboarding and offboarding with HR and Facilities, including account provisioning/deactivation, asset fulfilment/return and record accuracy.
- Ensure EUC asset security compliance including Microsoft patching and policy adherence.
- Provide white-glove IT support for the Executive Leadership Team within China.
- Support AV/VC systems and collaboration spaces to ensure seamless meeting experiences.
- Maintain strong stakeholder coordination with HR, Finance, Facilities, Leadership & MSP partners to ensure high user satisfaction.
- Collaborate continuously with global EUC teams and contribute towards operational knowledge improvement and alignment.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 5+ years of hands-on IT support experience in a corporate environment.
- Strong troubleshooting skills covering EUC, Windows OS, M365, basic network connectivity & collaboration tools.
- Mandatory: Proficiency in ServiceNow (or similar ITSM platform) and Active Directory for account/device administration.
- Ability to independently diagnose and resolve issues while maintaining ticket ownership through closure.
- Good understanding of corporate IT infrastructure, components, communication flow, and escalation models.
- Strong business communication skills in English — both verbal and written — with clear ability to interact professionally in a multinational corporate hierarchy.
- High customer service orientation with proactive coordination across IT towers, MSPs, and business stakeholders.
- Strong organizational skills with ability to manage priorities, deadlines, and ownership without close supervision.
- Good understanding of IT asset lifecycle and compliance expectations including data protection and security governance.
- Demonstrated ability to provide white-glove support to senior leadership or VIP users.
- Ability to work independently onsite as the sole IT representative for the country, with high accountability and integrity.