AI Summary
Partner with Customer Success Managers to enhance internal operations and optimize client experience. Develop and refine processes to improve team efficiency and client outcomes. Collaborate across teams to ensure alignment on internal requests and process improvements.
Key Highlights
Partner with Customer Success Managers to resolve escalated client issues and complex support requests
Develop, document, and implement new or updated operational processes to improve team efficiency and client outcomes
Perform back-end analysis using SQL to troubleshoot and triage complex issues
Technical Skills Required
Benefits & Perks
Competitive salary: $100,000 – $120,000
Fully remote within the U.S. with $400 home office stipend
Medical, dental, and vision coverage with premium contributions for employees and dependents
One Medical membership included with eligible medical plan
Generous paid parental leave: up to 12 weeks for birthing parents, 6 weeks for non-birthing parents
Unlimited PTO plus 10 holidays, including floating holidays
Learning & development stipend of $500 per year
401(k) with Traditional & Roth options through Empower
Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Associate, Customer Success Operations in the United States.
In this role, you will partner with Customer Success Managers and cross-functional teams to enhance internal operations and optimize the client experience. You will take ownership of complex issues, develop and refine processes, and ensure consistent and efficient support for healthcare and SaaS clients. This role blends operational excellence with problem-solving, technical troubleshooting, and collaborative teamwork. You will have the opportunity to directly impact customer satisfaction and operational efficiency while working in a fully remote, fast-paced, and supportive environment. Your work will help create smoother workflows, faster issue resolution, and stronger alignment across teams, contributing to overall company growth and client success.
Accountabilities
- Partner with Customer Success Managers to resolve escalated client issues and complex support requests.
- Develop, document, and implement new or updated operational processes to improve team efficiency and client outcomes.
- Serve as a thought partner in addressing nuanced client requests and operational challenges.
- Perform back-end analysis using SQL to troubleshoot and triage complex issues.
- Train and support the Customer Success team on updated procedures and best practices.
- Collaborate across teams to ensure alignment on internal requests, escalations, and process improvements.
- 5+ years of experience in customer service, project management, or related roles, preferably in healthcare technology or SaaS.
- 3+ years of experience designing and optimizing standard operational procedures.
- Strong technical troubleshooting and problem-solving skills, with experience in SQL or clinical/technical applications.
- Familiarity with clinical documentation improvement (CDI) software or related healthcare applications preferred.
- Experience with ticketing or workflow tools (Jira, Zendesk, ServiceNow) for operational support.
- Excellent communication and collaboration skills with technical and non-technical teams.
- Flexible, proactive, and adaptable with strong time management skills in a remote environment.
- Empathetic, patient, and committed to helping colleagues and clients succeed.
- Competitive salary: $100,000 – $120,000.
- Fully remote within the U.S. with $400 home office stipend.
- Medical, dental, and vision coverage with premium contributions for employees and dependents.
- One Medical membership included with eligible medical plan.
- Generous paid parental leave: up to 12 weeks for birthing parents, 6 weeks for non-birthing parents.
- Unlimited PTO plus 10 holidays, including floating holidays.
- Learning & development stipend of $500 per year.
- 401(k) with Traditional & Roth options through Empower.
- Collaborative, fast-moving, mission-driven environment with minimal bureaucracy.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.