Join a rapidly growing digital services provider in the iGaming field as a Senior CRM Project Manager. Oversee CRM-related projects, improve operational processes, and lead cross-functional collaboration. Work remotely initially, with relocation assistance provided for on-site employment.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Our client is a digital services provider operating within the iGaming field. As part of their growth and expansion they are now seeking to recruit CRM Project Managers to join their rapidly growing team in Valencia.
This role supports a Senior CRM Project Manager and the selected candidate will oversee CRM-related projects end-to-end, ensure process clarity, maintain smooth communication flows, and help the team execute efficiently.
You will initially work remotely under a B2B agreement. Once the office opens, the role will transition to on-site employment (help with the relocation will be provided).
Responsibilities:
- Support full-cycle management of CRM projects, including planning, execution, monitoring, and delivery.
- Maintain and improve existing operational processes and contribute to creating new ones to increase team efficiency.
- Manage task tracking, Jira boards, workflows, priorities, and SLAs.
- Coordinate cross-functional collaboration between CRM, Marketing, R&D, Analytics, Security, and other departments.
- Lead meetings, gather requirements, document key decisions, and ensure follow-up actions are clearly defined.
- Prepare and maintain project documentation, onboarding materials, process guidelines, and knowledge bases in Confluence.
- Collect, analyze, and structure information for decision-making and project reporting.
- Contribute to building organizational clarity by reducing project fragmentation, improving prioritization, and ensuring alignment between management goals and execution.
- Troubleshoot operational bottlenecks and proactively resolve issues before they escalate.
Requirements:
- Proven experience as a Project Manager within digital, CRM, marketing in tech - driven environments, preferably iGaming
- English proficiency
- Proficiency in Agile methodologies including Scrum and Kanban.
- Strong experience with operational and project management tools (Jira, Confluence, Slack, Miro, Google Workspace).
- Ability to structure complex information, manage multiple workstreams, and maintain clarity in fast-paced environments.
- Strong communication skills with experience working alongside cross-functional teams.
- Ability to run meetings, document decisions, create action plans, and coordinate delivery.
- Experience preparing documentation, onboarding materials, reports, and presentations.