Manager, Developer Success - Technical Customer Engagement

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

As a Manager in our Developer Success team, you will lead and coach a team of Platform Architects and Developer Success Engineers who work directly with our high-value customers customers to drive technical wins and measurable business outcomes. You’ll oversee day-to-day execution, ensuring your team delivers consistent, high-quality engagements that result in strong customer retention, adoption, and expansion.

You’ll partner closely with cross-functional teams to ensure our post-sales motions are effective, repeatable, and aligned with customer and business objectives - helping our customers succeed while driving growth for our company.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

What You Will Do:

• Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
• Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion.
• Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
• Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives.
• Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
• Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
• Analyze customer and team data to inform decisions and improve operational effectiveness
  
  

About You:

• Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results.
• Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
• Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
• Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
• Empathy for developers and a passion for delivering exceptional developer experiences
• Strong collaborator and communicator who can align cross-functional teams around
  
  

Bonus If You:

• Have designed or implemented scalable post-sales playbooks or customer coverage models
• Have experience managing teams supporting both enterprise and startup customers
• Have hands-on experience with modern JavaScript frameworks, Next.js, Node.js, React, or related technologies
• Have worked at a high-growth SaaS or developer platform company
  
  

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
  
  

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.