Senior ServiceNow Business Analyst

**US Citizenship required due to the work being for a Federal Government agency.

**No C2C or third parties, please.

About the Role

PSR Associates is immediately seeking a ServiceNow Business Analyst to join our team providing support to our client.

Industry: Federal Government Agency

Term: 1 year

Work Environment: 100% Remote

This role supports a major digital modernization initiative focused on strengthening regulatory insight, enhancing program effectiveness, and improving public safety outcomes through high-impact analytics. You’ll play a pivotal role in re-architecting data logic, enabling modular reporting design, ensuring end-to-end data accuracy, and laying the groundwork for advanced insights powered by AI/ML. As a Senior Business Analyst, you will serve as a strategic liaison between technical teams and business stakeholders. You’ll lead requirements gathering, translate business needs into actionable user stories, and support Agile delivery to ensure that data models, dashboards, and workflows align with the client’s mission and regulatory requirements.

What You Will Do

• Lead and facilitate stakeholder interviews, workshops, and discovery sessions to gather and validate business, functional, and system requirements.
• Translate complex business needs into clear, testable user stories and acceptance criteria for development teams using tools such as Jira.
• Collaborate with data architects, engineers, and visualization specialists to ensure alignment between business requirements and technical implementation.
• Perform in-depth data analysis to support requirements, including source-to-target mapping, data lineage, and data quality validation.
• Support the report rationalization by analyzing usage, business value, and redundancy to inform migration priorities.
• Conduct impact analysis on proposed changes to identify risks, dependencies, and downstream effects on existing systems and business processes.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, and retrospectives.
• Conduct user acceptance testing (UAT), walkthroughs, and demos to validate deliverables and gather feedback.
• Support the development of training materials, user guides, and onboarding documentation tailored to the client’s operational context.
• Serve as a liaison between client’s program offices and technical teams to ensure continuous alignment and traceability of requirements.

What You Must Have

• Bachelor's degree.
• 3+ years of experience with ServiceNow as part of an implementation, customization or on-going product support.
• 3+ years of experience as a Business Analyst, with a focus on data-centric projects, including a proven ability to translate requirements into actionable deliverables for technical and non-technical audiences.
• 3+ years of experience with requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation.
• Excellent written and verbal communication skills with the ability to facilitate cross-team collaboration.
• Ability to obtain and maintain a Public Trust.
• US Citizen due to federal contract requirements.

About the Company

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.