Provide technical assistance for hardware, software, and network-related issues. Install, configure, and maintain computer systems and software. Troubleshoot system and network problems.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Who We Are
ENG (engbim.com) is a BIM company that specializes in hands-on, field-focused BIM services. Founded in 2007, we have positioned ourselves as the largest and most experienced BIM production service provider in the United States, having completed 5,000 BIM projects with a dedicated team of over 600 staff members. We provide MEP Modeling, VDC/BIM Management, Laser Scanning, and Scan to BIM services, as well as a comprehensive array of BIM production services to architects, engineers, and owners.
The Role
- Provide technical assistance for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems and software (including asset management).
- Troubleshoot system and network problems; diagnose and solve hardware/software faults.
- Document all support activities and resolutions in a ticketing system or knowledge base.
- Set up and configure new user accounts, profiles, and access rights (onboarding/offboarding, internal changes).
- Perform routine maintenance: system updates, backups, security patches.
- Conduct user training sessions and create documentation for IT resources.
- Collaborate with other IT teams, vendors, and departments to resolve complex issues and streamline processes.
- Ensure compliance with IT policies, procedures, and security protocols.
- Research and implement new technological trends, best practices, and process innovations.
- Monitor onboarding/offboarding processes, ticket resolution times, project delivery, and user satisfaction.
Required Qualifications & Experience
- Completed or ongoing studies in System/Computer Engineering, Computer Science, Information Technology, Software Engineering, Telecommunications, or similar.
- Minimum 1 year in IT support or helpdesk roles.
- Experience supporting Microsoft 365, Jira, Autodesk, remote assistance tools, and scripting.
- Proficiency in troubleshooting hardware, software, and network issues.
- Asset management and user account administration.
- Asset management and user account administration.
- Familiarity with IT security protocols and compliance.
- Advanced English (writing, speaking, reading).
Desirable
- Experience supporting AI bots or virtual assistants (e.g., troubleshooting, user onboarding, integration, or maintenance of AI-powered support tools).
Why join us? Explore our amazing benefits! ✨
🌍 Work from Anywhere: Flexibility to work remotely or from a coworking space.
🌴Unlimited PTO: Recharge with flexible paid time off when you need it.
🎉 Wellness & Culture: Freedom and responsibility culture, healthy snack allowances, fun challenges and team celebrations.
🎓Continuous Learning: Programs to develop your technical and soft skills.
💻Work Equipment to Keep You Productive: We provide everything you need to create the perfect workspace.
🎧Tech & Office Allowances: Upgrade your workspace with our one-time allowances. With "Pimp up your Devices," and “Home Office set up allowance” you can upgrade gadgets for a better experience.
📶 Monthly Internet Allowance: Stay connected with a monthly allowance for internet and expenses.
Highly Competitive Compensation Package: Includes both fixed and variable payments, all processed in our local currency, USD.
Join us and grow in a flexible, innovative environment! 🚀