Senior Solutions Architect - Cloud Contact Center

Senior Solutions Architect

For Digital Hub Warsaw, we are looking for:

AWS Connect Senior Solutions Architect to lead to the transformation of our enterprise contact center infrastructure. This role bridges business needs with technical execution, driving the migration from Cisco UCCE to Amazon Connect while ensuring scalability, security, and innovation. You will operate as a versatile leader – a Visionary (setting future communication strategy), Architect (designing effective solutions), Catalyst (driving innovation), and Coach (mentoring teams) – to transform our contact center landscape in a dynamic, growth-oriented environment.

Key Responsibilities:

• Architect and deploy cloud contact center solutions using Amazon Connect.
• Lead migration from Cisco UCCE to AWS Connect, including discovery, design, pilot, and cut-over phases.
• Integrate telephony, IVR, agent desktop, CRM, and reporting systems.
• Ensure compliance with security protocols (PCI-DSS, VPN, encryption).
• Collaborate with IT teams, vendors, and business stakeholders to align technical solutions with strategic goals.
• Drive innovation through AI, chatbots, and analytics.
• Create and maintain architecture diagrams, SOPs, and technical documentation.
  
  

Required Qualifications:

• Amazon Connect Expertise: Experience with IVR, Lex, Lambda, Contact Lens, IAM, SSO, Power BI.
• Cisco UCCE Knowledge: Deep understanding of ICM, CVP, Finesse, CUCM, SIP trunking.
• Telephony & Networking: Familiarity with SIP, PSTN, DECT, UDP 3478, VPN, QoS.
• Integration Skills: Proven ability to integrate CRM (e.g., Salesforce), APIs, and custom agent interfaces.
• Documentation: Skilled in producing architecture blueprints, SOPs, and technical specs.
• Soft Skills: Strong leadership, stakeholder communication, problem-solving, adaptability, and coaching mindset.
  
  

What do We offer:

• A flexible, hybrid work model
• Great workplace in a new modern office in Warsaw
• Career development, 360° Feedback & Mentoring programme
• Wide access to professional development tools, trainings, & conferences
• Company Bonus & Reward Structure
• VIP Medical Care Package (including Dental & Mental health)
• Holiday allowance ("Wczasy pod gruszą")
• Life & Travel Insurance
• Pension plan
• Co-financed sport card - FitProfit
• Meals Subsidy in Office
• Additional days off
• Budget for Home Office Setup & Maintenance
• Access to Company Game Room equipped with table tennis, soccer table, Sony PlayStation 5 and Xbox Series X consoles setup with premium game passes, and massage chairs
• Tailored-made support in relocation to Warsaw when needed
• Please send your CV in English
  
  

You feel you do not meet all criteria we are looking for? That doesn't mean you aren't the right fit for the role. Apply with confidence, we value potential over perfection.

WORK LOCATION: WARSAW AL.JEROZOLIMSKIE 158

YOUR APPLICATION

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer offers the possibility of working in a hybrid model. We know how important work-life balance is, so our employees can work from home, from the office or combine both work environments. The possibilities of using the hybrid model are each time discussed with the manager.

Bayer respects and applies the Whistleblower Act in Poland.

Location: Poland : Mazowieckie : Warszawa

Division: Digital Workplace/User Collaboration

Reference Code: 857482

Location:

Poland : Mazowieckie : Warszawa

Division:

Digital Workplace/ User Collaboration

Reference Code:

857482