Site Reliability Engineer

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

As a Commerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. Feedonomics manages everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort. Feedonomics has earned a strong reputation for a full-service model and powerful technology—all rooted in a commitment to excellence.

We are looking for a highly motivated and experienced Site Reliability Engineer to join the fully remote Engineering team at Feedonomics. You will be working with a highly collaborative and cross-functional Infrastructure Engineering team to deliver and scale core infrastructure components and services that power our robust, high-performance, data-intensive SaaS platform.

What You’ll Do

• Ensure our applications exceed availability, scalability, reliability, performance and our SLA goals
• Architect, develop, automate and configure enterprise observability tools and custom monitoring scripts to establish comprehensive infrastructure and application monitoring capabilities
• Proactively monitor, analyze and tune our systems, services, network and applications
• Use your subject matter expertise and skills to provide recommendations that improve reliability and quality of service provided to the clients
• Work with various engineering teams and leaders to architect tools and methodologies that simplify troubleshooting and debugging
• Participate in system design and capacity planning sessions
• Participate in Root Cause Analysis (RCA) investigations and follow up with appropriate action items
• Perform periodic on-call production support duties
  
  

Who Are You

• 6+ years experience in SRE, Systems Admin. or DevOps positions
• Education: Preferred Minimum Bachelor's degree in CS, EE, SW, CE, MIS; or equivalent experience
• 2+ years of experience with monitoring technologies like New Relic or Datadog (required)
• 2+ years Linux administration and shell scripting (required, CentOS/RHEL a bonus)
• 2+ years of experience with Ansible or related technology
• 2+ years Docker or other container management solutions (strongly preferred)
• 1+ year SQL administration (required, MySQL preferred)
• 1+ year in caching technology (required)
• Experience in maintaining highly available applications (strongly preferred)
• Experience in Software Development (strongly preferred)
• Excellent written and verbal communication skills
• Applicants must reside in the United States to be considered a candidate**
  
  

(Pay Transparency Range: $84,000.00 - $144,000.00)

The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be Advised

Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce Will Never

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.
  
  

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.