IT Service Desk Associate

Overview

The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Ireland and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.

The Day-to-Day:

• Provide tier 1 and tier 2 support to end-users
• Perform installation, repair, and preventative maintenance of end-user software and hardware
• Establish network connectivity and hardware and software configuration
• Support third-party software applications
• Track, resolve or escalate all incidents and requests in ServiceNow
• Implement physical end-user inter- and intra-office relocation services
• Handle software pushes and desktop imaging
• Provide Tier 1 Telecom Support
• Help develop and improve the IT Service Desk's efficiency and customer service rating
• Order equipment and services for employee business usage
• Provide a prompt response to user requests for information and assist in application system problem resolution
• All other responsibilities assigned by IT Service Desk Management
  
  

Your Qualifications:

• University degree, technical certifications, or combination of education and experience required
• 2 years of experience in IT and Infrastructure and Operations preferred
• A+ Certification ideal
• Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus
• Expertise in decision-making/troubleshooting
• Excellent customer service skills required
• Able to prioritize work based on needs
  
  

Why Fisher Investments Ireland:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients’ priorities by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
• Enhanced maternity pay package with 26 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base pay
• Monthly gym subsidy of up to €50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practices ongoing training, educational support and employee appreciation events
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
• Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.
  
  

FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER