Powertrain Service Center Warranty Repair Authorization Agent

Contractor Opportunity: Powertrain Service Center Warranty Repair Authorization Agent

Location: Remote – USA

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: ETeams

Start Date: 1/5/2026

Duration: 12 Months with potential for extension

About The Role

We are seeking a Powertrain Service Center Authorization Agent that is responsible for the authorization of Dealer Warranty repairs for a major U.S.-based OEM vehicles. The repair requests will be submitted live from the Dealer and assessed again the OEM’s warranty policy based on technical merit and thoroughness. The agent is expected to provide live support to the OEM’s Dealers with questions related to submitted pre-authorization requests. This opportunity is open to individuals located in the United States (USA).

Contractors will be engaged and paid for by a third-party payroll supplier, Eteams, which will serve as the employer of record for tax and compliance purposes.

Key Requirements

Core Duties

• Process warranty claims and provide support to the team on technical queries
• Answering dealer questions, via phones, email or chat, about warranty policy and claim submission; resolve issues with claim entry and submission
• Making decisions based on policies and procedures and against the technical merit of the warranty claim
• Provide live support to the Dealer Service Network in the processing of those claims and resolution of questions.
• Maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreements
• Identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of processes
• Determine appropriate escalation points within the team and to Client SMEs
• Regular review with team leadership on performance and results
  
  

Deliverables or Project Scope

• Warranty Claims Processing: Accurately process all warranty claims
• Dealer Technical Support: Serve as the primary point of contact for dealer inquiries regarding warranty policies, claim submissions, and technical issues via phone, email, or chat platforms.
• Issue Resolution: Address and resolve dealer concerns related to claim entry
• Live Dealer Support: Provide real-time guidance to the Dealer Service Network
  
  

Collaboration Tools or Platforms

• Microsoft Office Suite (Excel, Word, Outlook) for documentation and communication
• Internal inventory management systems for tracking and processing returns
• Communication tools for coordinating with internal teams, suppliers, and clients
  
  

Qualifications

• High school diploma or GED equivalent
• 0-2 years of experience in automotive after sales and/or, warranty management
  
  

Preferred Qualifications

• Automotive Service Excellence Certifications (ASE) and/or Engineer (Technical University degree)
• Proficiency in verbal, written, reading Spanish language
• Mechanical Certification (3/5 years at school + Workshop experience)
• Expert Technicians (> 10 years of experience)
• Strong experience in claim assessing, pre-authority, warranty audits
  
  

Additional Information / Requirements

• Proficiency in verbal, written, and reading English Language
• Proficient with computer navigation with various systems and software
• Ability to engage with Automotive Dealers
• Knowledge of warranty policies and procedures, and technical documentation
• Knowledge of mechanical and electronic diagnostics, repair cycles, methods and economic repair evaluation
  
  

How To Apply

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by ETeams for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

About

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information
  
  

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer ETeams, and varies depending on factors such as location, role, skill set, and experience.

Benefits

As required by law, below you’ll find the reasonable range of compensation ETeams expects to pay for this role. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits offered by ETeams is listed below:

• Health, dental, and vision insurance
• 401(k) retirement savings plan
• Timely payroll and compliance
• Rain App (Advance payment)
  
  

Compensation Range: $24.00 - $24.00

Drug-Free Workspace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.