Senior ServiceNow Consultant

Role type: Full-time; Continuing
Faculty: Enterprise Technology
Department/ School: Business Services
Salary: UOM 8 $125,191 - $135,504 p.a. plus 17% super

• Lead ServiceNow development / Enhance university-wide processes / Shape digital service excellence
• Apply now to spearhead ServiceNow solutions and transform service delivery at a world-class university
• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
As a ServiceNow Technical Developer at the University of Melbourne, you'll play a pivotal role in enhancing and maintaining the institution's strategic enterprise service management platform. You'll design and develop innovative ServiceNow applications, provide platform upgrades, and collaborate with diverse teams to deliver complex solutions. This role offers you the opportunity to apply your expertise in a dynamic higher education environment, driving digital transformation and shaping the service experience for thousands of users.

Your responsibilities will include:

• Application Development: Design and develop custom ServiceNow applications, including business rules, client scripts, and workflows to meet complex business requirements.
• Platform Management: Coordinate ServiceNow upgrades, releases, and patches across production and non-production environments, ensuring system integrity and auditability.
• Continuous Improvement: Monitor platform performance, implement preventative maintenance, and Lead enhancements to meet high client satisfaction KPIs.
• Collaboration: Work closely with scrum teams and stakeholders across the university to plan, design, and implement complex ServiceNow solutions.

You may be a great fit if:
You are a certified ServiceNow Application Developer with extensive experience in large-scale implementations, possessing deep technical knowledge and a passion for driving innovation in enterprise service management.

You may also:

• Hold relevant ServiceNow certifications and have a strong background in enterprise application development.
• Demonstrate expertise in JavaScript, AngularJS, and ServiceNow-specific development tools.
• Have experience with system integration, web services, and service-oriented architecture.
• Possess strong knowledge of ITIL practices and experience in Agile and DevOps methodologies.
• Show excellent problem-solving skills and the ability to Lead multi-functional teams in resolving complex issues.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Progressive, considerate leave provisions to empower your work-life balance
• Salary packaging and access to a range of discounted services including Bupa health insurance
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team - Enterprise Technology
The Enterprise Services domain team, part of Enterprise Technology, is responsible for planning and delivering a wide range of initiatives. These include IT enablement for new campus buildings and facilities, smart campus projects IT infrastructure upgrades, and integration, identity management, and security solutions. The team also drives application and digital projects across core enterprise functions such as finance, HR, procurement, service management, space management, and other back-office capabilities.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard - +61 410 701 828 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers

Find more information for applicants requiring reasonable adjustments.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Our Indigenous strategy, Murmuk Djerring outlines our investment and support for Aboriginal and Torres Strait Islander staff and students.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au for further information and support.

Please note: This role is open to overseas applicants, sponsorship is an option for the right skill and experience.


A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost.

Join Us and unlock your career potential!
If this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found in the Position Description)

Learn more about the application process, including tips and FAQs.

For recruitment queries, please email Mick Powar via hr-careers@unimelb.edu.au. Please include the Position Number and Job Title in the subject line. Please do not send applications to this email address.

For job-specific queries, refer to the contact details in the Position Description.

Applications close: Thursday 22nd January 2026 Australian Eastern Standard Time (AEST) / Melbourne time zone.

Position Description: JR-004996 - Senior ServiceNow Consultant UOM 8 PD.pdf