As a Senior Systems Engineer, you will provide remote client support and infrequent onsite support. You will work with diverse computing environments and troubleshoot high-level workstation, server, and network issues.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.
This is a full-time role, on a US shift and on a Work in the office set-up. Relocation package will be offered to passers living outside of Cebu and is willing to move to Cebu city.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
- Monitor escalated service tickets, ensuring timely escalation and resolution
- Managing diverse computing environments across a variety of business clients
- Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
- Perform rapid analysis of workstation/server incidents to determine root causes
- Provide consulting to clients on certain applications, best practices, and general computing processes
- Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
- Utilize software tools and vendor-specific utilities to expedite incident resolution
- Resolution of incidents related to, but not limited to the following:
- Mail Application/Office 365 issues
- Azure
- Active Directory
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Networked Printer Issues
QUALIFICATIONS:
- At least 5 years of relevant experience as a Systems Engineer
- Strong background in desktop and server support
- Proven experience in troubleshooting network configurations and hardware issues
- Expertise in Microsoft Server and Workstation technologies
- Ability to follow documented processes while escalating unclarified variables to management
- Excellent customer service skills with a problem-solving mindset
- Strong prioritization and task coordination skills
NICE TO HAVES:
- Experience with Terminal Services & Citrix
- Experience with monitoring and remote management tools
- Experience with VMWare
- Experience with Microsoft Exchange/Office 365
- Network+
WHAT’S IN IT FOR YOU?
- Full-time permanent position
- Competitive compensation package and benefits
- Be part of a dynamic US Team
- 13th-month pay
- Paid Leaves, commutable to cash
- Access top-tier health insurance, including dental coverage.
- Personal development and training opportunities
- We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
- Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.