Customer Success Manager

Stream is looking for a Customer Success Manager to join our growing Customer Success team.

This is a full-time job opening based in our Amsterdam office.

Hybrid policy: applicants based in the Netherlands or relocating here, are expected to work in the office in Amsterdam 3 times per week. Exemptions may apply to specific cases.

Job Responsibilities

• Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts
• Coordinate and run onboarding sessions with product and engineering teams
• Manage releases and go-lives of our customers using our products and ensure smooth deployments
• Use product knowledge to drive adoption of the features and challenge accounts with lower adoption to lower contraction and churn risks
• Hold Strategic Business Reviews with your largest customers
• Continually monitor the health of your book of business using our CSMP
• Own the data hygiene of your accounts and their paperwork in our systems
• Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities
  
  

About You

The ideal candidate for this position is someone who enjoys being customer-facing and gets job satisfaction from solving business-related problems with great products

You have

• Have 3+ years of experience as an account manager or CSM
• Are not afraid to challenge the status quo of a workflow to define new best practices
• Are able to grasp technical products and concepts quickly
• Understand how to gauge the value a product provides to a problem
• Work seamlessly across departments - product, support, engineering, sales, and finance
  
  

Bonus points

• You have experience working with a high growth SaaS startup
• Have engineering experience (JavaScript, Ruby, Python, etc)
• Are proficient in using Salesforce, Hubspot, a CSMP (such as ChurnZero, Vitally, Gainsight)
  
  

What makes this role exciting?

• [Describe what makes this particular position exciting for candidates]
  
  

Why join Stream?

• History of success. From Amsterdam to Boulder and Techstars in-between, Stream has raised over $58.25M to build the best Chat Messaging & Activity Feed infrastructure available, with best-in-class support.
• Freedom and endless growth opportunities. As a rapidly growing startup (since 2020 we have gone from 30 to 150 employees), Stream gives you unique personal and professional growth opportunities. The opportunity of true ownership and accountability has a massive impact on your career. These are the things you can rarely experience in huge corporations.
• Be on the front line of progress and innovation. While working with cutting-edge technology, we are passionate about tackling difficult tech problems at scale and creating reusable components for them, empowering engineering teams to ship apps faster, more securely, and with a better user experience.
• They believe in us: Stream is backed by leading VC companies (Felicis Ventures, GGV Capital, 01.Advisors, Techstars, Arthur Ventures), including backers like Dick Costolo (01 Advisors, ex-CEO of Twitter), Olivier Pomel (CEO of Datadog), Tom Preston-Werner (Co-Founder of GitHub), Nicolas Dessaigne (Co-Founder of Algolia), Johnny Boufarhat (Founder and CEO of Hopin).
  
  

What we have to offer you

Stream employees enjoy some of the best job benefits in the industry:

• A team of exceptional engineers
• The chance to work on OSS projects
• 28 days paid time off plus paid Dutch holidays
• Company equity
• A pension scheme
• Hybrid work flexibility (3 days in-office)
• A Learning and Development budget
• Commute coverage: NS business card or a company bike
• Fitness stipend
• Bi-weekly in-office chair massages by a professional
• MacBook Pro and peripherals provided
• Healthy catered team lunches and plenty of snacks
• A generous relocation package, visa sponsorship and 30% ruling support
• An office in the heart of Amsterdam
• The opportunity to attend or present at global conferences and meetups
• The possibility to visit our office in Boulder, CO
  
  

Note: this list of job benefits applies to Netherlands-based employees and is adjusted per your location of residence.

Our culture

Stream has a casual social culture, our team is diverse and we all have different backgrounds. Now, Stream is a team of over 130+ peers from over 35 countries across the globe.

We value transparency, aim for excellence, and support each other on our way to new victories.

Our team consists of the strongest talents worldwide, making Stream a great place to learn and improve your skills.

When it comes to software engineering jobs, our culture is oriented towards ownership and quality: our goal is to deliver stable software.

If you are interested in becoming a part of what we do, apply for this vacancy now!

Hybrid office policy: applicants based (or relocating to) one of our office locations are expected to work according to the applicable local office attendance policy.

Equal opportunity employer statement: Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note for external recruiters: We currently have this role covered and do not accept unsolicited agency resumes. We are not responsible for any fees related to unsolicited resumes.