Global Security Operations Center (GSOC) Manager

Requisition ID: 70018

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

Whirlpool Corporation is looking for a talented Global Security Operations Center (GSOC) Manager. The role requires a capable and experienced security or intelligence professional who brings hands-on expertise. People Leader experience, coupled with a strong background in protective intelligence monitoring, operations center management, and/or global risk analysis, will make the candidate more competitive. Positioned within the Global Corporate Security organization, this role reports directly to the Chief Security Officer (CSO), aligned under the General Counsel.

Whirlpool regards security as a key driver of value and an enabler of performance. You will join and lead an established team dedicated to the global protection of our employees, property, information, and reputation. Our team is lean, comprising both insourced and outsourced talent, and leverages cross-functional partners for certain service deliveries. You will manage and execute programs aligned with one of our core pillars: Intelligence & Liaison.

This Role In Summary

As the GSOC Manager, you will be instrumental in developing, managing, and executing critical activities and services to ensure we remain risk-informed and capable of responding effectively to local and global incidents impacting our people, operations, or facilities. You will lead a team of contract GSOC Operators/Analysts responsible for global critical event monitoring, travel tracking, incident reporting, mass communication, and local emergency response/dispatch; you will build both the team and their processes.

Your remit also includes monitoring our enterprise technical security systems and owning internal customer-facing processes. You will collaborate closely across functions and with other Security colleagues. You will provide direct supervision to an outsourced GSOC Lead and will join the Association of International Risk Intelligence Professionals (AIRIP).

This role is a 5-day, Monday through Friday, in-office role located at our Global Headquarters in Benton Harbor, Michigan. A comprehensive relocation package is available for eligible candidates.

Your Responsibilities Will Include

• GSOC Strategy and Leadership: Strategize and implement the development of a fit-for-purpose GSOC. Build and manage a high-performing team of GSOC Operators, Analysts, and Dispatch Officers. Build and oversee policies and procedures for all monitoring, reporting, emergency response, and administrative duties. Identify and manage the onboarding and implementation of new GSOC technology solutions.
• Intelligence & Event Monitoring: Oversee monitoring of the Duty of Care/Critical Event Management (CEM) platform. Build processes to identify and maintain awareness of global risk trends. Distill raw data from OSINT, media, and internal systems to inform decisions around security posture. Ensure the review of internal Security Incident Reports, assessing risk, escalating for further action, and documenting according to standardized processes. Prepare written reports and metrics. Maintain situational awareness as to CEO/executive location & status, and track travel of certain executives.
• Technical Security Systems: Manage enterprise Technical Security System monitoring (access control, CCTV, intrusion detection, fire alarm system, key control, etc.) across the Corporate Campus and facilities across the U.S. and Canada. Escalate system issues to the Technical Security team.
• Mass Notification: In partnership with Communications and other functions, develop processes to effectively use our existing Global Mass Communication System, used to inform employees/leadership of emergencies & crises.
• Emergency Response: Coordinate all GSOC activities during Corporate Campus emergencies, including hosting the Incident Commander, monitoring radio communications, dispatching contract Security Officers, activating facility lockdown, monitoring CCTV, making PA announcements, and contacting emergency services, etc. Develop and maintain procedures in partnership with the Manager of Protective Services. Coordinate drills to ensure readiness and test processes.
• Customer Facing Services/Processes: Develop and manage a “Security Services” function that issues badges, manages access levels, creates or approves system accounts, etc. Work with Security Project Manager(s) to automate customer-facing processes using existing company platforms (ServiceNow, Google, etc.).
  
  

Minimum Requirements

• Bachelor’s degree.
• 8+ years combined experience in public or private security and intelligence.
• 3+ years of experience as a lead/leader within a 24/7 Operations Center environment.
  
  

Preferred Skills And Experiences

• Experience with Everbridge 360 (or similar)/Virtual Command Center.
• Experience with ServiceNow.
• Experience and comfort with AI (process automation, ChatBots, AI Agents, etc.).
• Experience managing vendors and/or outsourced staff.
• Experience liaising with law enforcement & intelligence agencies.
• Analytical and decision-making skills; ability to operate under pressure.
• Comfortable with data management platforms (PowerBI, Looker Studio, Tableau).
  
  

What We Offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, Barista Bar, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional Information

Whirlpool’s Ways of Working

Benefits

Our goal is to provide an environment that helps you bring your best to Whirlpool every day. While employees in this role work in-person Monday through Friday. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.
  
  

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.