Digital Banking Platform Product Manager

Overview

This is a remote role that may be hired in several markets across the United States. Preference given to candidates in proximity to our Raleigh, Charlotte, or Phoenix offices.

The Digital Channel Product team is responsible for developing and delivering a full range of Treasury, Cash Management, and Payment products designed to meet the full spectrum of First Citizens and SVB client needs. Specifically, this role is responsible for the delivery of digital banking platform functionality for clients across market segments and growth stages with a focus on Identity, Security and Mobile experience.

The Product Manager (Product Owner) for Digital Banking Platform will be a part of a team of strong product managers focused on managing the current portfolio of products, building new products, and commercializing and monetizing current and future technology assets of the bank. They will lead one or multiple cross-functional teams.

Responsibilities

• Act as a subject matter expert on Commercial and Treasury banking platforms and digital experience. Focus on expanding and enhancing the digital experience of the platform.
• Understand the mobile experience as it relates to commercial banking, user needs and expectations.
• Develop requirements, prioritize, manage roadmap, and communicate across the with stakeholders across Operations, Sales, Technology, Architecture, Design and other teams and partners.
• Document user stories, groom product backlog through Agile routines, and work collaboratively with technology to support production releases to deliver enhancements across multiple API Banking products.
• Research trends in Digital Commercial Banking to incorporate new capabilities to offer an efficient client and associate servicing experience.
• Define product usage analytics to drive insights and strategic decision making.
• Evolve agile product development process, routines, and ceremonies. Coach others about agile product development methodology.
  
  

Qualifications

Bachelor's Degree and 2 years of product management experience OR High School Diploma or GED and 6 years of product management experience

Preferred Qualification

• Master Business Administration degree.
• A minimum of 4 years of experience in banking, payments, or financial services industries
• A minimum of 4 years of experience leading product / software development teams.
  
  

Additional Qualifications

• Financial services and/or commercial banking experience.
• Industry experience with Online Banking, Cash Management, and/or Treasury Management products.
• Agile product development and methodology experience.
• Product management and product ownership expertise and experience.
• Mobile App experience
• Identity and Security Management experience
• Financial services experience.
• Digital product management experience.
• Excellent written and verbal skills.
• Jira/Confluence/Office suite experience.
• Experience writing user stories, epics, features.
• Experience developing business cases.
• Ability to develop roadmap and product vision.
• Ability to work independently.
• Data analysis experience.
• Technical skills to understand complex architectural decisions.
  
  

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $98,700 and $135,000. Actual starting base pay will be determined based on skills, experience, locations, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.