Technical Operations Specialist - PC Support

This role will require the candidate to cover THREE locations in Stockton, Turlock, and Fresno. This will require the candidate to have a reliable vehicle.

Required Skills & Experience:

• PC support (5-7 years):
• Strong on-hands and remote PC troubleshooting skills including
• PXE boot/imaging experience
• Active directory experience, add/move/remove users
• Certifications a plus (A +, Microsoft Cert, ITSM)
• Experience supporting Microsoft office environment
• Experience with tools such as SCCM, Active Directory (ARS), and other enterprise-level administrative platforms. – puppet, ansible ----

• Project Management:
• Project experience working to meet deadlines and accountability to tasks assigned.
• Communicate effectively across teams and with vendors.

• Customer Service:
• Excellent desk-side manner with a people-first approach—dedicated, prompt, polite, and able to tailor communication to different audiences.
• Fluent in English required.
• Availability for occasional off-hours emergencies

Overview:

Join the dynamic Technical Operations team where you'll play a critical role in IT supporting our staff across our plant facilities. This is a hands-on, field-based position ideal for a tech-savvy professional who thrives in fast-paced, production environments and enjoys solving complex technical challenges.

Key Responsibilities:

• Serve as the onsite IT point of contact for designated plant locations, providing Level 2-3 support for desktop PC, network, and system issues.
• Troubleshoot and resolve technical problems including VPN connectivity, WiFi/network disruptions, hardware and software errors, and email/Outlook issues.
• Perform hardware setups and physical troubleshooting within warehouse and manufacturing environments.
• Collaborate with vendors and internal teams to resolve support issues and ensure timely project execution.
• Maintain a professional and customer-focused presence, both in-person and remotely, while supporting plant staff and leadership.

Work Environment:

This role is based on site at production facilities where you will be part of the Technical Operations support team, but the singular onsite IT professional for designated locations. Expect a mix of technical troubleshooting and physical tasks, such as equipment setup and relocation within production and warehouse spaces. Must be comfortable with wearing required protective equipment while in production settings.