Senior Technical Support Engineer

83zero is working with a leading SaaS vendor who is expanding it’s Enterprise Technical Support Engineering team!

Our client is looking for technical troubleshooters who come from a software support background, who love solving problems.

Your Responsibilities

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
• Work directly with R&D teams

Key Skills

• At least 3 years’ experience in Technical Support or a position of similar nature in a software company.
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Experience working with Windows, Linux or Unix Operating Systems.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Excellent English communication skills, any additional European languages would be beneficial.

Ready to Apply?

If this sounds like you, then why are you still reading?!

APPLY NOW!