Support operational and frontline teams in a 24/7 environment, providing HR expertise and guidance on workforce planning, shift structures, and compliance. Collaborate with operational leadership to drive employee relations, engagement, and retention initiatives. Partner with HR Operations to ensure effective onboarding and integration for new hires.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
People Business Partner – Operational Workforce
Employment Type: Full-time
Location: UAE
About the Role
We are supporting a fast-scaling international organisation operating a large, on-site operational workforce within a 24/7 environment. The business is hiring a People Business Partner – Operational Workforce to support teams working across shift-based, round-the-clock operations.
This role is designed for an HRBP who has direct experience supporting operational, shift-based workforces in 24/7 environments. You will partner closely with operational leadership to ensure people practices, employee relations and workforce frameworks effectively support continuous operations.
This is a standard business-hours role, embedded in a business that operates 24/7.
Key Responsibilities
People Partnering – Operational Workforce
- Act as the dedicated People Business Partner for operational and frontline teams working within a 24/7 environment.
- Partner with Operations leaders on workforce planning, shift structures and coverage models.
- Provide hands-on HR support to managers operating in fast-paced, operational settings.
- Maintain a visible, trusted HR presence on-site.
Shift-Based Workforce & Compliance
- Support and advise on people frameworks for shift workers, unsocial hours, overtime and on-call arrangements.
- Ensure compliance with local labour law, working time regulations and internal policies.
- Partner with HR Operations on contracts, policies, payroll inputs and employee documentation.
Employee Relations & Engagement
- Lead and support employee relations matters including disciplinary processes, grievances and performance management.
- Drive engagement, wellbeing and retention initiatives tailored to operational teams.
- Support effective onboarding and integration for new hires joining operational roles.
Operational HR Projects
- Contribute to People projects related to operational scaling, workforce optimisation and efficiency.
- Support change initiatives within a high-volume, operational environment.
- Identify opportunities to improve HR processes supporting frontline teams.
About You
- 5–8+ years HR / People experience with strong HR Business Partnering exposure.
- Proven experience supporting operational, shift-based workforces in a 24/7 environment (essential).
- Strong employee relations capability within high-volume or operational settings.
- Comfortable operating on-site and close to the business.
- Solid knowledge of labour law and compliance (UAE experience preferred or ability to learn quickly).
- Pragmatic, resilient and confident working in fast-paced environments.
What’s Offered
- A high-impact HRBP role supporting a critical operational workforce.
- Opportunity to work closely with operational leadership in a growing organisation.
- Competitive compensation package and relocation support (if applicable).
- Stable, on-site role with clear ownership and influence.
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