Customer Success Manager - AI Advertising Platform

🤝 Customer Success Manager – AI Advertising Platform

Company: AdsGency AI

📍 Location: Onsite (San Francisco City)

💼 Employment Type: Full-Time

🚚 Relocation to San Francisco City Required

🛂 We Sponsor OPT / CPT / STEM-OPT / H1B Transfer

🚀 About AdsGency AI

We’re AdsGency AI — an AI-native startup building a multi-agent automation layer for digital advertising.

Our system uses LLM agents to autonomously launch, scale, and optimize ad campaigns across Google, Meta, TikTok, and more — no human marketer required.

Our mission: build infrastructure where AI runs performance marketing better than humans ever could.

We’re backed by top-tier investors and growing fast — expanding our customer success team to support the next generation of advertisers powered by AI.

🧠 The Role – Customer Success Manager

As our Customer Success Manager (CSM), you’ll own the customer journey end-to-end — from onboarding and training to campaign optimization and retention.

You’ll work directly with founders, engineers, and growth specialists to ensure every client achieves exceptional results with AdsGency OS.

This is not a support role — it’s a strategic partner position where you’ll help shape how our AI agents deliver success across channels and industries.

🔧 What You’ll Do

• 💡 Onboard & Train Clients: Guide customers through setup, agent configuration, and campaign launch to ensure fast, confident adoption.

• 📈 Optimize Campaign Performance: Collaborate with our AI team to analyze ad data, identify insights, and improve outcomes across Google, Meta, and TikTok.

• 🧩 Customer Retention & Growth: Drive renewals, upsells, and expansion opportunities by proving ROI and building trusted relationships.

• 🗣 Voice of the Customer: Translate client feedback into actionable insights for the product and engineering teams.

• 🧠 AI Education: Help customers understand and maximize the power of AdsGency’s multi-agent workflows.

• 🛠 Process Excellence: Build scalable success playbooks, documentation, and customer health tracking systems.

💡 What You Bring

✅ 3–5 years of experience in Customer Success, Account Management, or Growth Operations — ideally at a SaaS or AdTech company

✅ Strong understanding of performance marketing (Google Ads, Meta, TikTok) and data-driven strategy

✅ Excellent communication and presentation skills — you can simplify complex AI concepts into clear business value

✅ Highly organized, proactive, and comfortable managing multiple enterprise accounts

✅ Analytical mindset — comfortable with dashboards, metrics, and campaign KPIs

✅ Passion for AI, automation, and helping customers win through technology

🧩 Bonus Points

✨ Experience with ad platforms (Google Ads Manager, Meta Business Suite, TikTok Ads Manager)

📊 Familiarity with marketing analytics or BI tools (Looker, Tableau, Data Studio)

⚡ Experience working with AI or automation platforms

🌱 Background in early-stage startups where you built CS processes from scratch

🎯 Proven track record of renewals, upsells, and retention at scale

💰 Why Join AdsGency AI?

• Competitive salary + meaningful equity

• Work directly with the founders on high-impact accounts

• Build customer success systems from 0→1 in a high-growth AI company

• Collaborate with a world-class engineering and product team

• Shape how AI redefines the future of digital advertising

• Visa sponsorship (OPT / CPT / STEM-OPT / H1B Transfer)