Remote Technical Support Specialist

100% Remote

Contract - 5 Months Contract

Technical Skills

Must Have

• Application Deployment
• Application Server Software
• Application Troubleshooting
• Basic troubleshooting skills
• Microsoft Windows
• Network Troubleshooting
• Remote Access Solutions
• Remote Access Technologies
• Remote Administration
• Remote Desktop Protocol (RDP)
• Software Deployments

Job Description

• Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities.
• Requires experience working with customers.
• Maintains accurate records and documentation on service tickets.
• Completes service documentation as required. Interface and work closely with advanced support specialists as required.
• Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred.

Job Responsibilities

• Builds effective working relationships across functions and locations.
• Maintains a strong focus on delivering high quality work; holds self to high quality standards.
• Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently.
• Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness.
• Follows procedures and processes in an FDA regulated environment.
• May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids.
• Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious.
• Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs.
• Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up.
• Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities.
• Develops and updates process documentation.
• May assist to train peers.

Qualifications

• Computer Science, Technology or Healthcare related or equivalent work experience
• 2-3 years proven applied experience
• Goal and action oriented
• Read, write, speak English language; English proficient
• Strong analytical skills to troubleshoot problems using logical/analytical methods
• Application/software packaging and deployment; desktop and system support services
• Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar.
• Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting
• Minimum Education: HS Diploma