Technical Support Engineer - Data Backup and Recovery

Company Description

N7 Data Services LLC specializes in helping businesses safeguard critical data with backup and disaster recovery solutions powered by Veeam. We prioritize simplicity, speed, and resilience in our services, delivering more than just solutions: we provide peace of mind. Our intuitive, scalable, and cost-effective solutions enable organizations to recover swiftly from disruptions. As a cloud-native and agile provider, we are committed to ensuring uptime and tailoring services to meet the unique needs of each business.

Role Description

This is a contract to hire, 100% remote role with our headquarters located in Redding, CT for a Technical Support Engineer. As a Technical Support Engineer at N7 Data Services, you’ll be the go-to expert for our clients’ backup and disaster recovery needs. In this role, you’ll ensure business continuity by delivering proactive support, troubleshooting complex issues, and optimizing data protection strategies across diverse environments. Monitor and maintain managed backup services, including scheduling, verification, and restoration testing. Respond to and resolve client incidents and service requests promptly, escalating when necessary. Perform disaster recovery simulations and assist clients in developing and refining recovery plans. Collaborate with internal teams to implement best practices for data protection and compliance. You will also document processes, configurations, and troubleshooting steps for internal knowledge sharing. All while focusing on delivering exceptional customer experience, acting as a trusted advisor for technical questions and improvements.

This structure gives you freedom while maintaining accountability and connection with the team

Qualifications

• Strong Customer Service and Communication skills to effectively address client needs
• 3+ years in client-facing engineering roles focused on data backup and recovery
• Proficiency in presenting technical concepts in a clear and engaging manner
• Self-motivated and goal-oriented, with strong problem-solving skills
• Comfortable working in a fast-paced, environment
• Strong experience designing and executing protection plans, migrations and recovery simulations; familiarity with Veeam platform is a plus
• Hands-on expertise across operating systems, virtualization (VMware, Microsoft Hyper-V & Proxmox and Nutanix), storage, scripting/automation, cloud platforms, and DR&R best practices
• VMCE certification required (may be completed post-hire within an agreed timeframe)
• Preferred industry certifications. Microsoft Azure Administrator or Solutions Architect Expert, AWS Solutions Architect (Associate/Professional) certifications are a plus
• Excellent communication, cross-functional collaboration, and stakeholder management skills

What in it for you?

• 2 weeks of Paid Time Off, plus 3 "N7 Restore Days" for self-care
• Performance-based incentives
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Career growth & leadership opportunities
• Ongoing training and professional development

N7 Data Services LLC is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.