AI Summary
Provide Level 2/3 support for Microsoft 365, endpoint management, and Windows desktop environments. Partner with IT teams to support users, manage devices, and improve reliability, security, and documentation. Manage user accounts, groups, and licenses in Microsoft 365 and Azure AD.
Key Highlights
Microsoft 365 support
Endpoint management
Windows desktop support
Technical Skills Required
Benefits & Perks
$70-95k/yr
Bonus
Benefits
Relocation accepted
Job Description
Duration: 6+ months Contract-to-Hire
Location: On-site 3 days/week in Cincinnati, OH
Compensation: $55-65/hr (converting to $70-95k/yr + Bonus + Benefits)
Relocation Accepted: Yes
***U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time.***
***No Vendors/3rd parties.***
Overview:
This role provides Level 2/3 support across Microsoft 365, endpoint management, and Windows desktop environments. You’ll partner with IT teams to support users, manage devices, and improve reliability, security, and documentation.Key Responsibilities:
- Provide Level 2/3 support for Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
- Manage user accounts, groups, and licenses in Microsoft 365 and Azure AD.
- Troubleshoot email, collaboration, authentication, and sync issues.
- Support M365 security features (MFA, Conditional Access, DLP, retention).
- Administer endpoint management using Intune / Endpoint Manager or similar MDM tools.
- Enroll, configure, and manage Windows desktops, laptops, and mobile devices.
- Deploy applications, OS updates, and security patches.
- Provide advanced Windows 10/11 desktop and hardware support.
- Perform root cause analysis and recommend improvements.
- Maintain system documentation and knowledge base articles.
- 3-5 years of IT support or systems administration experience.
- Hands-on experience with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint).
- Azure Active Directory administration (users, groups, Conditional Access basics).
- Experience with MDM/endpoint tools (Intune strongly preferred).
- Strong knowledge of Windows 10/11, Office apps, VPNs, and basic networking.
- Proven troubleshooting skills and ability to resolve tickets within SLAs.
- Strong communication skills with technical and non-technical users.
- PowerShell scripting or automation experience.
- Familiarity with security concepts (MFA, device compliance, encryption, endpoint protection).
- Experience in hybrid AD / Azure AD environments.
Similar Jobs
Explore other opportunities that match your interests
SCA Aircraft Mechanic 1 (Structures)
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
Northrop Grumman
United State
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Not Applicable
The Home Depot
United State
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Career Group
United State