Linux Engineer (L2–L3) for Enterprise Hosting Support

Linux Engineer (L2–L3) (Hosting)

Shift: Early EST hours (see below)

Language: Fluent English required

Fully remote: US Company

Role Overview

We are looking for a self-reliant, proactive L2–L3 Linux Technician with strong troubleshooting skills to join our technical support team. The role will initially focus on L1–L3 technical support (tickets, phone, and chat) for the first 1–2 months, before transitioning into a more specialized role supporting enterprise customers and more complex infrastructure issues.

This is a hands-on technical role suited to someone who enjoys problem-solving, learning new technologies, and working in a fast-paced hosting or infrastructure-driven environment.

Key Responsibilities

• Provide L1–L3 technical support via tickets, phone, and chat.
• Troubleshoot and resolve Linux, networking, virtualization, and container-related issues.
• Support enterprise customers on complex infrastructure and performance issues.
• Diagnose and resolve incidents in production environments.
• Work independently while collaborating with internal teams when needed.
• Participate in on-call rotation and occasional off-hours work.
• Transition into a more focused enterprise support role after the initial onboarding period.

Must-Have Experience

• Linux (Proficient)
• Strong hands-on experience (RHEL derivatives preferred, but distro-agnostic experience is acceptable).
• Networking (Mid-level)
• Experience with site-to-site VPNs and remote access VPNs.
• Virtualization (Mid–High level)
• KVM experience preferred.
• Containers (Mid-level)
• Docker, Podman, Kubernetes, or similar.
• Configuration Management
• Ansible preferred, but any configuration management tool is acceptable if core concepts are understood.
• Strong troubleshooting and diagnostic skills.
• Ability to work independently and take initiative.

Nice-to-Have Experience

• Highly available infrastructure design and troubleshooting.
• Windows Active Directory (deployment and troubleshooting).
• Cloud platforms: Azure, AWS, or GCP.
• Microsoft 365.
• Project management exposure.
• Previous experience in the hosting industry.
• WHMCS.
• Firewall / router platforms such as OPNsense, pfSense, or similar.

Technologies in Use

Direct experience is a plus, but not required for all:

• Web & App: httpd, nginx, HAProxy, Tomcat, Java (support), RabbitMQ, Hazelcast
• Databases: MySQL, PostgreSQL, Percona Cluster
• HA & Storage: pacemaker, corosync, DRBD, NFS
• Virtualization & Platforms: KVM, OpenNebula
• DNS & Networking: pdns, bind, named, ntp, iptables, firewalld
• Scripting & Tools: bash, python
• Networking OS: OPNsense, VyOS

Schedule & Availability

• Shift: Between 3–4 AM EST to 11–12:30 PM EST
• (8-hour shift + 30-minute lunch break)
• Occasional odd hours or on-call work (1–2 times per month max).
• Support is provided 24x7x365, so there are no public holidays off unless time off is scheduled in advance.
• Flexibility in scheduling is required.

What We’re Looking For

• Self-motivated and proactive mindset.
• Strong communication skills in English.
• Comfortable working in a 24/7 support environment.
• Eager to grow into enterprise-level infrastructure support.