Client and Team Success Coordinator

Are you ready to do something that matters and makes a difference in the world? Put your awesome sales and customer service expertise to use and small nonprofits across the U.S. (and doing work abroad) achieve their fundraising goals so they can change more lives!

At Get Fully Funded, we provide fundraising coaching, training, and support to these amazing organizations -- enabling them to get the money they need to fully fund their budgets.

ABOUT THE JOB: $25 per hour (part-time, virtual)

The Client and Team Success Coordinator is primarily responsible for:

• Providing a great customer journey, from a prospect’s first email or phone call all the way up to their “graduation” when they no longer need our services. 
• Helping our network of affiliates grow. 
• Supporting our team and CEO with all the randomness a small business faces each month

This position provides our first line of communication with prospects, answering questions and providing guidance to help them make a buying decision. They will assist current customers in finding additional services as needed. They will become knowledgeable of all Get Fully Funded services and can easily describe each one to a prospect, including what the prospect will get and what each service costs.

Get Fully Funded will provide some on-the-job training for technical and customer service aspects of this job, but the ideal candidate must have strong motivation to learn the procedures and protocols to be self-sufficient. The ability to take initiative and work as part of a team are key. 

JOB DUTIES INCLUDE:

Customer Service: 

• Serve as the primary customer service representative, providing back-end and technical support to customers, responding to inquiries about our services, and resolving subscription payment issues – all within 24 business hours. 
• Make recommendations for services by understanding the fundraising needs of prospective customers and clients and engaging in sales conversations via email, helpdesk, phone, or Zoom. 
• Build and nurture relationships with customers and clients, including connecting them with supportive training resources, coordinating periodic client gifts, and gathering feedback and testimonials. 

Business Administration Support: 

• Assist in preparing contracts for new clients and onboarding them.
• Field inquiries for speaking engagements from fundraising-related businesses, associations, conferences, seminars, etc. Help choose appropriate speaking engagements that gain maximum exposure to our ideal target audience and sales opportunities. 
• Help grow and manage affiliate and referral marketing programs by identifying new affiliates, providing materials and support to all affiliates and referral partners to motivate them to increase their sales, and answering any questions.
• Identify and manage sponsors for our annual Inspired Fundraising Retreat. Work to deepen these relationships throughout the year.
• Work with the CEO to strategize sponsorships for other events and programs as needed.
• Partner with the CEO to develop joint venture relationships and mutually beneficial partnerships by actively seeking out these opportunities, building relationships, and creating win-win experiences.
• Help CEO oversee finance and HR aspects of the business.

And other duties as assigned. 

EDUCATION AND EXPERIENCE 

• Associate degree or equivalent business experience 
• 3+ years of successful sales experience, preferably Business to Consumer (B2C) inside sales 
• 3+ years of customer service experience 
• Working knowledge of 501(c)(3) nonprofits and fundraising preferred
• Experience and comfort with all kinds of tech tools

JOB REQUIREMENTS

Must have home office space in your home with the following requirements:

• Quiet work area in a location that provides privacy from other people, activities, and noise
• Steady work surface
• Comfortable chair
• Pleasant, professional backdrop with few to no distractions in the background
• Fast and reliable internet service
• Passion for nonprofits and different types of causes 

SKILLS AND ABILITIES

• Outgoing people-person who’s relationship focused, easy to talk to, compassionate, patient, and has a positive attitude and good sense of humor
• Ability to read between the lines and be a good listener
• Very detail oriented and organized, consistent, and eagerly takes on new tasks and responsibilities 
• Strong time and project management skills and adept at problem solving and prioritizing 
• Self-motivated, shows initiative, goes the extra mile, and thrives in a fast-paced, multi-tasking environment 
• Quick learner and very comfortable using (and learning new) technology and skills
• Excellent written and verbal communication skills – in a virtual world, this a MUST!
• Works well independently and also as part of a team, while being disciplined in working from home (lots of autonomy once trained)
• Reliable and punctual with a fabulous work ethic 

ABOUT US:

Get Fully Funded is an all-remote organization, working across the world to help nonprofits raise money.

As a growing company, we are smart, capable, and dedicated. We lean in. We listen. We go the extra mile, but we also have boundaries and deliver tough love when it’s needed. We are known for:

• Making fundraising fun.
• Simplifying fundraising concepts into easy-to-implement steps.
• Making fundraising accessible no matter someone’s experience or knowledge.
• Sharing a lot of practical, immediately usable information.
• Building confidence and skills.

One of our keys to success is hiring fantastic employees. We expect employees to perform the tasks assigned to them to the best of their abilities. We also believe that hard work and commitment will not only benefit Get Fully Funded (and those nonprofits we serve) but will help give all our employees a sense of pride and accomplishment.

To learn more about us, visit: https://getfullyfunded.com/

Get Fully Funded provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.