Microsoft Desktop and Cloud Support Specialist

Location: Remote

About M365Consult

M365Consult acts as a bridge for junior support professionals eager to grow with foundational Microsoft technology roles across dynamic business environments in the DACH region (Germany, Austria, Switzerland). We empower talent to develop critical skills and advance careers within the Microsoft ecosystem.

Job Description

Provide first-level support and troubleshooting for Microsoft desktop and cloud solutions. Collaborate with senior engineers to resolve incidents, document issues, and contribute to enhancing the knowledge base. Engage in learning programs to continuously build technical expertise and prepare for career growth within Microsoft technologies.

Key Responsibilities:

• Respond to technical support requests via ticketing systems and live communication channels.
• Troubleshoot hardware, software, and network issues related to Microsoft platforms.
• Escalate complex problems to appropriate teams and follow up on resolutions.
• Maintain documentation of support cases and standard operating procedures.
• Participate in training sessions and certification preparation programs.
• Communicate effectively with internal IT teams and end-users.
  
  
  

Required Skills & Qualifications:

• Basic understanding of Microsoft Windows, Office 365, and Azure services.
• Fundamental troubleshooting skills paired with a strong eagerness to learn.
• Excellent customer service and interpersonal communication abilities.
• Willingness to pursue Microsoft certifications such as AZ-900 or MS-900.
  
  
  

Benefits & Opportunities with M365Consult:

• Structured mentorship and career development programs tailored to junior professionals.
• Certification sponsorship and access to training resources.
• Flexible remote working environment and a supportive, growth-oriented team culture.
  
  
  

Next Steps:

Start your Microsoft technology career journey with M365Consult. Apply now to accelerate your skills and unlock new opportunities.