Senior Network Engineer - Tier 2

Job Title: Networking Technician - Tier 2

*No C2C/No Sponsorship/No 1099*

Location: 100% Remote

Working Hours: Monday through Friday 10:30AM-7PM CST

Duration: 12+ Month Contract

Pay: $35-39/hr W2

Job description

• Provide 2nd level network and telephony support which include delivery of services (ServiceNow\ITSM) and working with our internal support teams to meet the enterprise business needs of customers.
• This will include but is not limited to troubleshooting incidents, monitoring the network (cool alerts) providing escalation support for the first line Helpdesk to our Level 3 Network, Firewall, and Telephony (Avaya) Incidents.
• The role will also include opening tickets with vendors\carriers and hardware vendors for circuit outages and hardware failures.
• This position may also perform low risk changes.

Skills Required

• Working knowledge of routing protocols
• Ability to interpret basic handshakes in a packet capture
• Ability to understand application flows within a network
• Experience in configuration of Cisco switches and routers
• Experience with Juniper Mist
• Experience in Palo Alto firewalls
• Basic AWS/Azure cloud network knowledge
• Experience in phone system administration

Preferred Skills

• PRINCE2, PMI (PMP), Agile project management certification