Product Quality and Recovery Manager

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.


Working at IKEA has its benefits and rewards:
• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:
• This role is Permanent Full-time, 76hrs/fortnight
• The internal job title for this role is Product Quality and Recovery Manager
• Applications close Friday 13th February 2026
• Domestic relocation is supported
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

ABOUT THIS WORK AREA
As Product Quality & Recovery Manager your responsibilities will include, but are not limited to:
• Coaching and managing co-workers to secure competence development and succession planning.
• Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
• Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
• Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
• Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter.
• Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store.
• Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.


As Product Quality & Recovery Manager you are:
• You are a confident leader with a passion for sustainability and are determined to make a difference.
• Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department.
• Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
• A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.
• Adaptable based on changing business needs and can influence stakeholders to align to your vision.
• Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
• Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
• Good knowledge of the waste management and sustainability principles is desirable.