Technical Integration & Support Specialist (Remote, US Central Time Zone Preferred)

Note: This is a remote position. Ideally, you are based in the U.S. Central Time Zone and able to flex your schedule to cover both US East and West Coast hours. Also note that during the training period, working hours will need to accommodate a later start to overlap with the New Zealand time zone. The AHS team operates across multiple time zones, and as we work toward 24-hour coverage, some flexibility will be required to support effective collaboration.

About Us

At AdvaHealth Solutions, we’re building the next generation of healthcare technology to streamline operations, enhance patient outcomes, and drive interoperability. Our SaaS platform integrates with EHRs, imaging systems, and partner tools to power data-driven care.

We’re a nimble, fast-moving team, and we’re looking for a Technical Integration & Support Specialist who thrives in a dynamic environment where every team member wears multiple hats. This person will play a key role in pre-sales engagements, post-sales integrations, and ongoing technical customer support for our growing client base.

What You’ll Do

Pre-Sales & Implementation Scoping

• Join pre-sales meetings with account executives to understand customer goals and technical environments.
• Ask insightful questions to assess integration needs and propose viable solutions.
• Assist in scoping the implementation based on real-world workflows and technical constraints.

Partner & API Support

• Guide third-party partners on using our APIs to build workflows that interact with our healthcare SaaS platform.
• Provide technical documentation, code samples, and support throughout the partner integration lifecycle.
• Collaborate with internal teams to remove blockers and improve the developer experience.

HL7 & Interoperability Integrations

• Build and maintain HL7 interfaces using integration engines
• Support other interoperability standards such as FHIR and DICOM as needed.
• Ensure robust and secure data exchanges with customer systems and partners.

Customer-Facing Technical Support

• Act as a first responder for incoming technical support issues from customers—triaging, troubleshooting, and resolving where possible.
• Escalate complex issues appropriately while keeping the customer informed.
• Maintain internal knowledge base articles and help improve support workflows and processes.

Cross-Team Technical Liaison

• Work closely with the engineering team to resolve technical bugs or integration issues.
• Represent customer needs and feedback to help shape product improvements.
• Communicate technical information effectively to both developers and non-technical stakeholders.

What You Bring

Required Skills

• Familiarity with core networking concepts (static IPs, subnets, ports).
• Proficient in HL7 v2, DICOM and FHIR.
• Experience in a technical, customer-facing role, ideally within healthcare or SaaS.
• Ability to understand and troubleshoot complex technical systems and workflows.
• Experience with at least one integration engine
• Comfortable working in a fast-paced, remote, startup environment.

Preferred Qualifications

• Background in HealthTech, healthcare IT, or enterprise SaaS.
• Experience writing or debugging API calls.
• Basic scripting or programming knowledge (Python, JavaScript, etc.).
• Familiarity with tools like Postman, Wireshark, or similar troubleshooting tools.

Why Join Us?

• 100% Remote Team
• Mission-driven culture improving healthcare delivery
• High-impact role with visibility across the company
• Opportunities to grow your skills across multiple areas (support, integrations, solutions engineering)
• Collaborative, transparent, and flexible work environment

Work Eligibility

Applicants must have a valid working visa or existing work rights in the country of employment. AdvaHealth Solutions is not able to offer visa sponsorship for this position.