Real Time Analyst

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

The Real Time Analyst:

Key Responsibilities:

Ensure both contractual and operational reporting metrics for SLA s service level agreements and KPI s key performance indicators are delivered within agreed deadlines and at the required quality

Measure and report statistics of Operations Team to ensure that identified metrics, data analysis insights, etc. are being achieved

Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Interpret day to day business objectives and prepare and execute operational practices and work programs

Ensure proper execution of reporting processes by team, review all incoming work for clarity, provide clear work directions, e.g., receive requests for reporting assistance from the field, determine level of reporting assistance required and respond appropriately

Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

Manage workloads to ensure even distribution of reporting responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner

Prepare and analyze complex reports information and formulate conclusions

Ensure that all the reporting deliverables occur in accordance with the statement of work and service level agreements

Act as reporting subject matter expert for team members, peers and or clients as assigned

Role Requirements:

This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.

Must be flexible to work any shift including nights, weekends and holidays

Basic Qualifications:

Minimum of 1 years’ experience in data analysis and reporting of operations metrics

Minimum of 1 years’ experience in a customer-facing operations environment

Preferred Qualifications:

Experience in a quality control environment

Strong practical experience with Excel pivot table, charts, statistical functions is essential OR working in a reporting environment, with proven ability to deliver high quality accurate reports within demanding timescales

Strong technical and numerical skills with advanced Excel skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $24.94 to $24.94

Cleveland $24.94 to $24.94

Colorado $24.94 to $24.94

District of Columbia $24.94 to $24.94

Illinois $24.94 to $24.94

Maryland $24.94 to $24.94

Massachusetts $24.94 to $24.94

Minnesota $24.94 to $24.94

New York/New Jersey $24.94 to $24.94

Washington $24.94 to $24.94

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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