EMEA Workflow and IT Solutions Senior Manager

EMEA Workflow & IT Solutions Senior Manager | Crocetta del Montello, Veneto, Italy | Fully Remote

We're working with Beckman Coulter on this exciting opportunity. Join a team dedicated to advancing healthcare through innovative diagnostic tools and solutions, leading the Workflow & IT Solutions function across EMEA.

The Role

• Lead, coach, and develop a team of approximately 60 professionals across EMEA, fostering talent and building succession pipelines.

• Oversee the planning and execution of complex, multi-site installations of automation systems and clinical IT solutions.

• Optimize customer and internal workflows, introducing automation and tooling to improve efficiency.

• Manage tiered support operations, ensuring SLA adherence and driving continuous improvement in incident resolution.

• Establish governance for installations and solutions, ensuring compliance with EMEA regulatory requirements.

• Partner with Commercial and Field Service teams for solution scoping, escalations, and roadmap alignment.

What You'll Need

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

• 10+ years in solution delivery of Automation/IT services within the healthcare/medical sector.

• 5+ years of experience leading large, distributed teams across EMEA.

• Proven experience with complex installations (integrations, networking, security, data migration) and customer support operations.

• Strong command of ITIL practices, including incident/problem/change management and service SLAs.

• Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).

What's On Offer

• Opportunity to lead a significant function within a global diagnostics leader.

• Work in a fully remote capacity, with flexibility across Europe near a major international airport.

• Be part of a culture that celebrates diverse backgrounds and supports career growth.

• Engage in impactful work that advances science and healthcare.

Apply via Haystack today!