IT Infrastructure Engineer

The IT Infrastructure Engineering team within IT Operations is responsible for maintenance and improvement of reliability of the internal corporate (back-office) IT infrastructure, including the infrastructure for internal corporate services (e.g. accounting systems) and the Company’s offices

Key Responsibilities

- Responsibility zone:

• Assigned tasks
• IT infrastructure documentation and compliance
• IT infrastructure design and project management
• IT infrastructure observability

- Strategic tasks:

• IT infrastructure documentation governance and standartization, including BCP/DRP
• Processes and procedures improvement, implementation of best practices
• Planning and implementation of projects for the development of the IT infrastructure
• Cost-effective approach to infrastructure assets utilization
• Development of cooperations with counterparties and cross-functional teams
• Defining requirements, improving and operating a monitoring, logging and tracing solutions
• Cloud platforms ownership
• Learning and development for colleagues

- Operational tasks:

• Maintain compliance evidence: policies, standards, procedures.
• Documentation review, development and maintenance
• Architecting new solutions to improve the performance, security and reliability of IT infrastructure
• Managing infrastructure modernization projects including routine automations
• Collect, analyze and formalize requirements from stakeholders, decomposition into tasks
• Coordination cloud platform governance with the related teams
• Support recovery operations and lead the documentation and optimization of recovery workflows, runbooks, and escalation paths
• Analyze observability data, incidents, and problems; produce insights and action items
• Coordination of task acceptance, verification of solution quality and compliance with SLA/SLO
• Configuring with engineers alert rules, dashboards, metrics and logs collection, etc. (reduce noise, increase signal)
• Produce load forecasts and optimization of the use of IT infrastructure assets, participation in budget planning
• Coordination with other teams and external contractors
• Mentoring and training for colleagues, as well as participating in the formation of standards and processes for the department’s work

Skills, Knowledge & Expertise

- Analysis & Problem-Solving:

• Requirements engineering, stakeholder interviews, task decomposition.
• Systems thinking: dependency mapping, risk/impact assessment, bottleneck analysis.
• Root-cause analysis: incident timelines, 5 Whys/fishbone, corrective actions.
• Data analysis for ops: trend detection, anomaly detection, KPI/SLO tracking, basic forecasting.

- Observability & Reliability:

• Observability platform design (metrics, logs, traces), alert tuning, dashboards.
• Load/performance forecasting, capacity planning, saturation signals.
• Postmortems, severity models, runbooks, prevention tracking.

- Process, Governance & Documentation:

• IT infrastructure design, architecture and operational documentation, standards and policies.
• BCP/DRP planning, RTO/RPO, resilience patterns.
• Stakeholder documentation preparation and approval.

- AI & Automation:

• AI concepts and safe usage practices.
• Applying AI tools for practical tasks: load forecasting, cost optimization, observability.

Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.