IT Network Telecommunications Team Supervisor

Job Description

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
  
  

Responsiblities

The Information Technology department is seeking a high performing individual to supervise their IT Network Telecommunications team. The Supervisor in this role oversees the day to day operations of this Telecommunications team responsible for installation, maintenance and repair of radio, microwave, telephone, fiber optics, and other IT systems.

Key Responsibilities

• Directly supervises individual contributors, including approving time, conducting performance evaluations, and participating in the recruiting, selecting, orienting, and training of staff.
• Establish activity level work assignments, tickets, and, or work projects.
• Evaluates tasks, reviews employee training requirements, and preforms job briefing and safety reviews.
• Ensures activity level work assignments follow work planning requirements and company directives.
• Enforce strict safety protocols (OSHA) and ensure adherence to company standards and regulatory requirements.
• Organize and supervise day to day operations, ensuring that schedules are kept.
• Conduct post-installation inspections and ensure work quality meets design specifications.
• Oversee all phases of I/OSP construction projects, including fiber and copper installation, splicing, and drops.
• Supervises RF field teams in maintenance of radio, microwave, and other signal propagation medium.
• Monitor performance against metrics and goals as established/approved by others.
• Manage material inventory and track labor/material costs for project budgets.
• Interact daily with subordinates and frequent interaction with manager.
• External interactions are primarily with vendors and, or customers.
• May perform work of the same type as those being supervised, as well as, providing technical guidance.
• Ensure the team provides excellent customer service.
• Responsible for operational management of ticket assignments to the telecommunications team.
• Serve as escalation point for the telecommunications team.
• Assist the team with discovering, diagnosing and triaging user problems effectively and efficiently.
• Maintain communication to users concerning system wide issues and escalation of individual issues.
• Develop strategies for improvement based on the needs of the customers.
• Attend and participate in the IT MOR.
• Attend and participate in Change Advisory Board meetings.
  
  

Qualifications

• Bachelors' degree or equivalent training and experience, plus a minimum of 8 years of related and progressively responsible experience.
• Bachelors' degree in Information Technology or related field desired.
• Must have IT experience including field telecommunication team leadership.
• Strong technical knowledge of RF engineering, signal propagation theory, fiber optic and copper cabling, and operational knowledge of various interconnections.
• Experience/understanding of analog IT systems to include telephones and alarms notifications.
• Understanding of SLAs and KPIs required.
• Good knowledge of Word, Excel, Outlook Visio and other office applications required.
• The following are skills, knowledge and behaviors the potential candidate shall demonstrate and be proficient in:
• Problem solving
• Collaboration
• Business administration
• Client relations
• Interpersonal skills
• Strategic planning
• Leadership
• Organizational skills
• Strong written and verbal communication
• Candidate must be able to develop and follow policies, procedures, and productivity standards.
• Strong leadership and project management skills are required to appropriately prioritize resource assignments and de-conflict the tasks of multiple requests being approved and worked simultaneously.
• Must be able to effectively and efficiently utilize resources to optimize performance.
• Must be innovative and willing to lead technical efforts and also work with functional team members and managers to implement and maintain required system functionality.
• The primary work location will be at the NNSS test site in Mercury, Nevada.
• Work schedule for this position will be 4/10's, Monday - Thursday (subject to change). Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must have a valid drivers license.
  
  

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2 (https://www.directives.doe.gov/directives-documents/400-series/0472.2-BOrder-chg1-pgchg) , "Personnel Security". If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 (http://www.ecfr.gov/cgi-bin/text-idx?SID=14b1c770db022992d237769fbe9fc519&mc=true&node=se10.4.707_14&rgn=div8) , "Workplace Substance Abuse Programs at DOE Sites," will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709 (http://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title10/10cfr709_main_02.tpl) , "Counterintelligence Evaluation Program."

MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Annual salary range for this position is: $103,480.00 - $165,568.00.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.