Commercially Minded People Operations Manager

Secretlab is an international gaming chair brand seating over three million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

Our organization is built on our talents - We are seeking a commercially minded People Operations Manager. You will lead a team of associates and specialists to build and run the operational infrastructure for our workforce in the region.

Our People team is essential in ensuring that Secretlab’s team members are primed to continue delivering at a world-class level on all our initiatives; including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

People Operations Team Leadership

• Lead, mentor, and capacity-plan for a small team of People Ops professionals and drive a culture of Zero Error, Always On Time and High Agency.
• Establish SLAs for employee inquiries. Ensure that whether a question comes from a Junior Designer or a Director, it is answered with speed, empathy and accuracy.
• Responsible for overall functional and operational excellence including but not limited to improving and enhancing work processes, tools and systems.
• Be an advocate and custodian of Secretlab’s organisation culture and values

HRBP Partnership & Performance Operations

• Own the operational execution of the appraisal cycles. You handle system configuration, timeline management, allowing HRBPs to focus on calibration and quality of feedback.
• Provide operational support for sensitive Employee Relations (ER) investigations. While HRBPs/Legal lead the inquiry, you manage the logistics: evidence gathering, timeline reconstruction, note-taking, and ensuring strict procedural fairness is documented.
• You and your team are the data provider for the HRBP team. You don't just export reports; you analyze trends in attrition, absenteeism, and performance ratings to give HRBPs the "ammunition" they need for strategic discussions with business leaders.

Policy, Compliance & Legal Coordination

• Collaborate with the Legal & Compliance department on Employee Handbooks and Agreements.
• Translate complex legal advice into simple, actionable internal workflows. If a new regulation passes in a jurisdiction we operate in, your job is to figure out how we comply operationally before it is in effect.
• Audit Agreements, Processes, Systems and Practices regularly to ensure they remain updated with the latest business risks and statutory requirements.

Regional Payroll & Financial Control

• Oversee the monthly payroll for three entities. Ensure absolute accuracy and timeliness in salary disbursement, tax filing and social security contributions.
• Apply business acumen to payroll data. Monitor program costs, benefits utilization, and travel spend to identify financial wastage and propose saving opportunities.

Mobility, Travel & Spend Management

• Own the Corporate Travel Policy. Balance cost-efficiency with employee safety. Negotiate corporate rates with vendors and audit travel expenses against the budget.
• Lead the team in managing the end-to-end visa, travel and relocation process for employees. Ensure immigration barriers do not slow down business velocity.

Requirements

• 5–8 years in People Operations/Shared Services, with 3+ years managing a team.
• Proficient in Asian employment laws & practices, digital HR tools & systems
• Business proficiency in Mandarin for liaising with Chinese employees and vendors
• Experience supporting HRBPs and TAs in a matrixed environment.
• Sound understanding of the financial impact of HR decisions. Ability to balance rigid compliance with business practicality.
• Exceptional proficiency in your written and spoken English.