AI Summary
We are seeking a Senior Systems Engineer with Japanese speaking skills to lead system integration projects, provide technical support, and manage customer relationships. The ideal candidate will have 3-5 years of experience in Cisco switch and router design, firewall design, and LAN network design.
Key Highlights
System integration project management
Technical support and customer relationship management
Leadership and team management
Technical Skills Required
Benefits & Perks
Up to 65,000 GBP salary
Hybrid work arrangement
Visa sponsorship available
Job Description
Company: Japanese IT Company
Job Title: Senior Systems Engineer (Japanese speaking)
Location: London (Hybrid)
Salary : Up to 65,000 GBP
Visa sponsorship available
Key Responsibilities
System Integration Project
- Conduct system integration tasks for small-to-mid-sized projects, both on-site and off-site, for our company and customers.
- Perform system environment assessments and create site manuals.
- Identify risks and develop mitigation strategies.
- Transfer knowledge of customer environments and newly implemented settings to service desk engineers.
- Adhere to customers' IT policies and ensure all recommendations align with them.
- Lead and support other engineers within the team.
- Provide technical support to customers via phone, email, and online ticketing systems.
- Accurately diagnose and resolve customer issues in a timely manner.
- Deliver 1st, 2nd, and 3rd line support for customers, as well as internal users, as part of Service
- Maintain support-related documentation, including site manuals, asset lists, and user guides.
- Proactively work to ensure efficient case resolution and high customer satisfaction.
- Act as an escalation point for small-midsized customers for our Support Team, assisting in complex
System maintenance services
- Maintain customer systems on a regular and/or on demand basis.
- Present at the customer’s office on a regular and/or on demand basis.
- Maintain support related documents (e.g. Site manual, Asset List, User Manual, etc.).
- Maintain licenses and run inventory regularly.
- Registration of manufacturers’ support services such as Care Pack, etc.
- Manage third-party vendors in helpful manner. Build partnerships for the long term.
- Represent to third-party vendors on behalf of customers
- Manage and control service and product delivery of third-party vendors.
- Manage customers’ requirements and wishes for both technical and non-technical.
- Maintain a good customer relationship.
- Research new products and services
- Assist and educate new staff members
- Supervise and get all staff to keep IT goods secure and tidy
- Lead junior and senior engineers with a high level of knowledge and experience
- Assist pre-sales activities
- Present pre-sales document/proposal to customers co-working with sales department
Essential Qualifications & Experience:
- At least 3-5 years of hands-on experience in Cisco switch and router design and implementation.
- At least 3-5 years of hands-on experience in firewall design and implementation.
- Experience in LAN network design and implementation, including ISP coordination.
- Multi-site VPN implementation experience.
- Proficiency in creating network design documentation (e.g., network diagrams, IP address lists).
- Experience with Windows services, including Active Directory (AD), DHCP, DNS, Group Policy (GPO), print queues,
- Knowledge of server and storage technologies in both physical and virtual environments.
- Cisco CCNP certification.
- Experience with virtualization platforms such as VMware and Hyper-V.
- Familiarity with cloud services, including IaaS and PaaS solutions (e.g., Azure, AWS)
Thank you for understanding.
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